Senior Director - Product Management (Checking & Debit)
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Senior Director - Product Management (Checking & Debit) in Charlotte, North Carolina Posted 10/20/21
THE TEAM YOU WILL BE JOINING:
Top 25 U.S. digital financial services company committed to developing award-winning technology and services.
Named one of the top three fastest-growing banking brands in the U.S. in 2020.
Offers a full suite of products including mortgage lending, personal lending, and a variety of deposit and other banking products (savings, money-market, and checking accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs)), self-directed and investment-advisory services, and capital for equity sponsors and middle-market companies.
WHAT THEY OFFER YOU:
Fast paced, highly collaborative, teamwork-oriented environment
Make an immediate impact in this high visibility role
Excellent base salary plus bonus and market leading benefits package
Top-notch leadership committed to developing people
WHAT YOU WILL DO
The Senior Director of Product Management will be responsible for the core checking and transaction product value proposition, including debit and payment methods. This role will be responsible for driving consumer checking product growth, optimizing economics and overall quality. The ideal candidate will be able to collaborate with cross-functional teams to identify opportunities, develop concept solutions that drive profitability, improved product competitiveness, operational simplicity, and tangible business outcomes.
Responsible for establishing product strategy, clearly articulating that vision to the organization, and ensuring alignment amongst resources (channel, technology, marketing, sales & service ) to deliver on business goals
Identify and define target customer, opportunity set, and competitive landscape (in alignment with broader bank strategy)
Responsible for defining product strategic direction, creating a "roadmap" (current state, target state, key activities, capabilities, deliverables, actions etc.)
Based on strategy, will identify, prioritize, and drive definition of scope, requirements, and necessary detail supporting the delivery of policy, features and capabilities that grow the business
Responsible for aligning product solutions to customers and defined customer segments (existing and prospect)
Ensure business partners have a clear understanding of product value (economics) and business objectives
Accountable for driving product level economics, NIE and product efficiency as well as integration across the platform
Develop merchandising and messaging strategies driving acquisition, customer engagement and product usage
Define measures and identify key performance trends in the portfolio
Responsible for key vendors, vendor management, SLA's, pricing, and agreements
Work closely with vendors to manage performance, SLA's, contract dynamics, and overall relationship
Responsible for monthly business performance, assessing trends, opportunities, and developing forward looking outlook (NIE, Revenue, Balances, Customer growth)
Work closely with pricing team to position products to meet business goals
Responsible for first line risk, compliance, regulatory and legal aspects of deposit product
HOW YOU ARE QUALIFIED:
>15 years consumer financial product development and product management
Previous experience with human centered design principles & practices as well as practical experience with rapid concept development in an Agile environment
Previous experience with debit card management, P&L, performance management
Depth of knowledge in consumer behavior, digital trends, including key customer and competitor dynamics
Highly innovative with demonstrable success in business development and growth
Strategic thought leadership with strong critical thinking and analytical skills
Quantitative analytical skills to drive performance measurement & analysis, understand customer behaviors and usage, develop forward looking trends, and assess product level, platform level impact
Able to manage internal and external partners, addressing priorities and requirements of various stakeholders
An effective communicator, at all levels, and stakeholders
Strong partnership focus, effective with indirect leadership of all levels, proven ability to work well with broad array of teams and organizations
Proven experience leading diverse teams including remote, able to define a vision, mobilize teams and engender followership, fostering collaboration
The Client Relationship Group (CRG) Product Management organization within Wealth and Investment Management (WIM) leads the strategy, design and prioritization of the Advisor Desktop experience and Advisor tools to enable growth across WIM\'s full-service and independent advisor channels. The team drives close collaboration across all Wealth & Investment Management product vertical to drive a consistent and seamless experience for Advisors and Client Associates.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
