Vacancy expired!
TIAA has a new opportunity for a Sr. Network Engineer who will support our Network Security Operations Services team. This role will interact heavily with the Federated Operations community. This role will have day-to-day responsibilities for the operational effectiveness and stability of the enterprise network with a focus on security services. This includes firewalls and proxies, both on-premise and in the cloud.The primary responsibilities will involve fault and event management, along with providing customer support for both incident and change management. The ideal candidate will have experience with ITIL processes, customer support, firewall management (Palo Alto), proxy management, and possess the ability to work in a collaborative team environment.A critical aspect of this role is to manage and support the network aspects for the Network Security Service programs for Internet and Remote Access connectivity and for corporate expansion and integration. This role will have responsibility for managing the technical solutions that will carry TIAA into the future and support a period of tremendous change; leading with influence and a balanced approach to quality execution, stability, and world class customer support. This role can be located in our Charlotte, NC or Broomfield, CO offices.Key Responsibilities and DutiesProvide support to the team for on-premise and cloud proxy solutions, in addition to firewall services, including policy management, site-to-site business VPN’s, and end user remote VPN.
Understand, and provide support for the full platform product life cycle
Support the platforms and determine the best operating model that enables our people to be productive 7x24 regardless of geography
Participate in service reviews, continually improving our service
Conduct network assessments to validate an enterprise baseline and provide context for future network directions
Perform daily operational duties, including fault management, incident management, and ticket management
Provide support and technical guidance for an extremely growing global infrastructure
Process customer requests for network configuration updates, such as firewall and proxy changes
Write, augment and maintain operational documentation
Define and deliver selection of appropriate tools and target state connectivity solutions, service management, and service catalog integration
Make recommendations on integration strategies, platforms, and application infrastructure required to successfully implement desired solutions providing best practice advice to other teams.
Educational RequirementsBachelor's Degree Required
Work Experience3+ Years Required; 5+ Years Preferred
Physical RequirementsPhysical Requirements: Sedentary Work
Career Level7ICQualifications:Required:Minimum of 3+ years of experience supporting, monitoring, configuring, and implementing enterprise networks with diverse solutions from multiple vendors on a large enterprise and global scale
Minimum of 3+ years’ experience working with ITIL detailed practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
Minimum of 3+ years of hands-on experience with Palo Alto firewall services
Minimum of 3+ years’ experience working with network infrastructure suppliers and service offerings to include similar to Cisco, F5 Networks, Palo Alto, Riverbed, Zscaler, Blue Coat, AT&T, Lumen and Telstra
Minimum of 2 years’ experience with security design principals ensuring secure, scalable and supportable network services
Preferred:Hands-on technical experience with proxy services, both cloud and on-premise, such as Zscaler and Blue Coat
Possess a Professional Certification(s): such as CCIE, CCNP, CompTIA Network+, etc.
Familiarity with network and data center architecture to include cloud architectures in design, implementation and operations such as MS Teams, AWS, Workday;
Hands-on experience working with Cisco FirePower/ASA
Proven track record of technical experience with network technologies, tools and platforms
In-depth understanding of the design, operation and regulatory aspects of global networks
Knowledgeable of remote access and SaaS solutions
LOCATIONSCharlotte, NC
Broomfield, CO
Potential Salary: $113,000.00 USDActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewTIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.COVID-19 VaccinationTIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor residents of California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) to access the TIAA CA Applicant Privacy Notice.For residents of the EU / UK, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) to access the EU / UK Pre-employment Notice.For all other residents, click here (http://www.tiaa.org/public/tiaa-nuveen-privacy) to access the Applicant Privacy Notice.TIAA started out over 100 years ago to help ensure teachers could retire with dignity. Today, many people who work at not-for-profits rely on our wide range of financial products and services to support and strengthen their financial well-being.
