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The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?Highly visible role - working with Honeywell Executives; Self-driven, able to manage your own time. Essentially you are a "1 PERSON TEAM". The Executive Services Sr. Information Systems Analyst reports to the Global Executive Services Manager. The IT Support Specialist is principally responsible for delivering personalized IT support for the highest level of executive(s) in the organization.Key Responsibilities:
Ensure end-to-end operational support to Senior Executive(s) for PC hardware/software, remote desktop management, system management, various applications, mobile phone, audio/video conferencing, LAN/WAN, procurement, audit/inventory
Manage contractors/vendors/providers, when applicable, and ensure end to end accountability in all areas including project management, service management, and ongoing proactive maintenance plans as it pertains to IT/AV systems
Ability to quantify customer satisfaction and maintain the longevity of industry-leading support levels
Stay up-to-date on new technologies and trends; deploy new technology and services to supported Executive(s)
Have knowledge and understanding of security and compliance
Ability to communicate to all levels of the organization and ensure a clear, succinct message is conveyed
Ability to work with a wide variety of technical & non-technical staff
Ability to work under pressure and prioritize work
24x7 availability
Flexibility to travel – 10 -15%
YOU MUST HAVE
Bachelor's Degree in IT, Technology or other technical degree, or in lieu of degree 5+ years or experience providing IT support
2+ years of experience providing technical support to Senior Executives and meeting/exceeding expectations set with those stakeholders
3+ years of experience with Apple Mobile Devices (iPad/iPhone/Apple TV/iOS/LTE)
3+ years of experience with Windows 7/10 Support with Hardware break/fix experience
3+ years or experience with Audio/Visual/Home-Theater Equipment Production (setup/configuration/support of Audio Mixers, Sonos Systems, projectors, and codecs)
3+ years of experience with MS Office Products (special focus on Office365 / Skype / Outlook / Exchange)
Must be a US Citizen due to contractual requirements
WE VALUE
A+ / Network+ certifications
Previous project management experience
Excellent Negotiation Skills: Ability to understand customer needs, negotiate complex issues and total value offerings to our customers
Vendor Management, Project Management, Negotiation Skills, General Management experience
Experience with all Conferencing Technologies (telephony/video-calls/content sharing)
Experience with Printer technologies (setup/maintenance/configurations/networking)
Experience with Networking concepts (TCP/IP, WAN/LAN, DHCP, DNS, etc.)
Self-motivated and able to work with little supervision or direction
Strong leadership presence, interpersonal and communication skills (written and oral)
Strong bias for action and results orientation
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
