Talent Engagement Supervisor (816110)

The Supervisor Talent Engagement directs the Talent Engagement Specialist team ensuring that job seekers are receiving stellar service upon arrival at the workforce center.After orientation, ensure clients are welcomed, oriented to available programs and services offered at the career center.Assist in oversight of customer service and staff work flow.Assist in training of new staff to ensure consistency.Resolve problems encountered during daily operations and determines appropriate solutions.Assist in developing and modifying work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage.Review unit procedures, assists in the development or revision of needed procedures and troubleshoots system errors.Provide work instruction and assist employees with difficult and/or unusual assignment.Conduct ongoing supervisions with staff and provide them with written feedback.Conducts regular group staff meetings with team.Meets with project supervisory and cross functional staff teamsAbility to explain regulations, policies and procedures to staff.Develop work plans, methods and procedures, determines work priorities and develops work schedules to provide adequate staff coverage.Maximize performance and productivityOversees and develops internal monthly and quarterly reports.  Provide work instruction and assist employees with difficult and/or unusual assignmentsOther duties as assigned