Field Support Specialist - Snap On - 2018-8142 (Charlotte, NC)

Field Support Specialist - Snap On - 2018-8142 (Charlotte, NC)

19 Mar 2024
North Carolina, Charlotte 00000 Charlotte USA

Field Support Specialist - Snap On - 2018-8142 (Charlotte, NC)

Vacancy expired!

Overview

Location: Charlotte, NC - Southeast Region

Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues. Sell and provide services in open routes. Support overall FPT goals.

Responsibilities

Franchisee and FPT Support

Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations

Advise franchisees in effective inventory management practices

Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on

Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes

Assist the FPT and franchisee population with priority service issues such as, but not limited to:

New franchisee tool-ups

Sales meeting set-up or preparation of materials

Conducting assigned segments of meetings or training

Tool and equipment show assistance

Broken tool replacements

Checking in terminated franchisees

Tool returns

Qualifications

Education and Experience:

Bachelors degree

Knowledge, Skills, Abilities:

Basic understanding of some aspects of franchisee operations, for example:

Accounting and finance

Inventory management

Order process

Customer service

Warranty program

Credit policy and practices

Survey process

Franchise contracts

Proficient at Microsoft Office.

Other Requirements:

Supportive of FPTs goals

Willingness to travel on a daily basis

Strong core values

Enjoy interacting with customers

Ability to lift 50 to 100 lbs

Competencies:

Adaptability

Relationship Building

Sales Effectiveness

Planning Orientation

Dependability / Reliability

Covered Drivers have the professional obligation to operate vehicles in accordance with federal, state, and local laws and codes. Furthermore, every associate has the moral responsibility to exercise safe conduct, good judgment, and common courtesy toward the general public, motorists, and pedestrians.

All drivers must be 18 years of age or older, and 21 years of age or older if driving a DOT-regulated truck.

The driver must possess a valid state drivers license, and must have had it for 36 consecutive months prior to employment.

The driver must adhere to all interstate and intrastate driver's license requirements for the type of vehicle they are driving.

The driver must pass initial alcohol and drug tests in accordance with policies prior to hire.

A candidate considered for employment must produce a Motor Vehicle Record (MVR) with no major violations and no more than two minor violations within the last three years prior to hire.

The driver must be able to read, write and speak the English language.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

Apply at link: https://careers-snapon.icims.com/jobs/8142/job

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