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TITLE: SERVICE TECHNICIAN
REPORTS TO: Service Manager, Resident Manager, Regional Manager
JOB DESCRIPTION: Completes all phases of property maintenance.
BUSINESS RELATIONSHIPS/INTERACTIONS
Report directly to Service Manager and Resident Manager.
No supervisory responsibilities.
Internal contacts include on-site personnel, Regional staff, and corporate home office (training, personnel, etc.).
External contacts include residents, vendors, prospective residents, and other community contacts.
OBJECTIVE/PURPOSE OF POSITION
The Service Technician is responsible for performing repairs and preventive maintenance in the apartment community as directed by the Service Manager and/or Resident Manager.
RESPONSIBILITIES AND DUTIES
Support the Service Manager in Maintaining a Positive Staff Attitude
Know the Five Basics of Successful Management.
Review and abide by all policies contained in the Company and Management Policy and Procedures Manual.
Comply with all safety policies, practices, and procedures. Report all unsafe activities to Service Manager or Resident Manager.
Participate in proactive team efforts to achieve property and company goals.
Perform other duties as assigned.
Complete repairs on the following on a daily basis: electrical, plumbing, hvac and heating systems, appliances, flooring, windows and window treatments, roofing, guttering, fireplaces, ceiling fans, walls and ceilings, locks, stairs, railing, and any other physical structures on the property as needed.
Perform any necessary maintenance in the office, clubhouse, models, pools, etc.
Be alert to physical problems seen in the course of work and notify the Service Manager of any repair work needing an outside contractor.
Be aware of all emergency cutoffs.
Maintain a schedule of periodic/preventative maintenance for the property.
Perform corrective maintenance tasks in an effort to avoid replacement costs.
Ensure that the property is clean and free of debris.
Be aware of the condition of the property and immediately notify Service Manager of or correct unsafe conditions, i.e. broken steps, burned out lights, etc.
Inform Service Manager of all areas where the property is operating below Company standards or property’s potential.
Complete Resident Service Requests
Pick up daily service requests from Service Manager or Resident Manager and prioritize according to urgency.
Complete service requests in occupied units in an efficient and courteous manner.
Be alert to any other potential problems in occupied units (fix if small, or report to manager).
Leave a completed work order form or a note in all apartments entered.
Clean up any debris caused by maintenance work. Do not use personal items belonging to resident for cleanup.
Record time spent in each unit on the service request.
Respond to and complete after-hours service requests during the scheduled on-call period.
Maintain High Levels of Resident Satisfaction (Insure that residents are happy and satisfied as indicated by a high level of renewals and few complaints)
Promote harmonious relations among residents.
Regularly seek to understand and anticipate a resident’s needs.
Ensure that service requests are attended to in a timely and efficient manner and that corrective action is done as soon as possible.
Insure that residents are provided with clean, safe and well-maintained homes.
Perform Maintenance Required for Move-In/Market-Ready
Ensure that all vacant units are market-ready for occupancy in a timely manner and that they conform to Company standards.
Inspect all appliances, plumbing, window treatments, flooring, etc., and make any necessary repairs.
Inform Service Manager of any repair work needing an outside contractor or replacements of any major appliances necessary.
Prepare vacant units for occupancy and make market-ready utilizing the Market-Ready Inspection form.
Assist the Service Manager in Adhering to Budget and Maintaining Inventory
Periodically inventory supplies, and request manager to purchase supplies as needed.
Obtain Service Manager approval on any expenditures.
Monitor and control overtime worked.
Ensure that the property is physically operated to Company standards while in conformance with the annual operating budget.
Maintenance is interrelated to the total operation of the apartment community. For this reason, maintenance cannot be isolated or segregated from other property functions. Maintenance is not just “maintaining property,” but it means operating efficiently so that all areas of the community are affected in a positive manner. Maintenance is the “blanket of good will” on the property.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities. General supervision: routine duties are performed with minimal supervision; occasional check of work while in progress; work is reviewed upon completion.
OTHER DUTIES AND RESPONSIBILITIES
Perform other duties as assigned by Service Manager, Resident Manager, or Regional Manager.
May be requested to help at other Carter-Haston properties including “on-call.”
EXPERIENCE AND EDUCATION
Three to six months related experience and/or training; or one year certificate from college or technical school; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in a one-on-one and small group situations to residents, vendors, or other employees of the company.
MATHEMATICAL SKILLS
Ability to add/subtract/multiply/divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
COMPUTER OPERATIONS
No computer skills required.
PLANNING/ORGANIZATION
Prioritize tasks.
CERTIFICATES, LICENSES, REGISTRATIONS
As required: HVAC certification, EPA certification, Pool certification
PHYSICAL/ENVIRONMENTAL DEMANDS
Constant need (66-100% of time) to stand, walk, and use hands to finger, handle or feel. Frequent need (33-66% of time) to reach with hands and arms, climb or balance, or stoop/kneel/crouch/crawl. Occasional need (1-33% of time) to sit, talk or hear, or taste or smell.
WORKING CONDITIONS
Outdoors and indoor shop environment with adequate ventilation. Some outdoor exposure to changing weather conditions (for instance, rain, sun, snow, wind, etc.).
Some work in confining and dimly-lit areas, such as but not limited to: under sinks, in attics, under buildings, in storage rooms and closets.
Lifting/carrying:
Over 100 lbs. Occasional need (1-33% of time)
Up to 100 lbs. Frequent need (33-66% of time)
Up to 50 lbs. Frequent need (33-66% of time)
Up to 25 lbs. Frequent need (33-66% of time)
Up to 10 lbs. Constant need (66-100% of time)
Percentage of a typical workday this position is exposed to:
Air Contamination (dust, fumes, smoke, disagreeable odors) 15%
Vibration (impact wrench, lawn equipment) 10%
Improperly illuminated or awkward, confining workspace 25%
Working above ground level where the possibility of falling exists (ladders) 25%
Lifting or carrying items 30%
Other hazards (electrical shock, high pressures) 20%
PHYSICAL ACTIVITY LEVEL
Moderate to heavy physical activity performing somewhat strenuous daily activities of a primarily productive/technical nature.
MANUAL DEXTERITY
Manual dexterity sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.
WORK SCHEDULE/HOURS
Regular –40 hours per week, some on weekends
Other – on-call required, overtime as needed
WORK ENVIRONMENT
Frequent exposure (33-66% of time) to work near moving mechanical parts, outdoor weather conditions, risk of electrical shock, and vibration. Occasional exposure (1-33% of time) to wet or humid conditions (non-weather), work in high precarious places, fumes or airborne particles, toxic or caustic materials, and extreme heat or cold (non-weather).
Moderate to loud noise level.
TRAVEL
No overnight travel required.
ADDITIONAL INFORMATION
The following skills, knowledge, and personal characteristics are desirable for job success:
Experienced in HVAC, appliance, electrical, and plumbing repairs
Proficient with various hand and power tools
Ability to lift heavy appliances and large objects
Literate
Experience with apartment maintenance
Safety conscious
Steady and dependable
Ability to work with the pressure of deadlines
Ability to flex work schedule to accommodate on-call service and after hours and
weekend emergencies
Must be HVAC and CPO Certified