Customer Service Specialist (Aberdeen)

Customer Service Specialist (Aberdeen)

16 Mar 2024
North Carolina, Fayetteville 00000 Fayetteville USA

Customer Service Specialist (Aberdeen)

Vacancy expired!

We handle customer service and claims processing for a large hardwood flooring manufacturer. We need someone to answer the 800 number and give customers advice and information. Customer service experience is a must and flooring and interior design experience is a plus. Training will be provided.

Job requirements include:

Proficiency in Word and Excel

Ability to interact with customers over the phone concerning their flooring needs

Professional responses to customer care calls and emails

Data entry of call and claims logs

Receipt data entry and organization

Processing and shipping of website orders

Website management and social media marketing

Interaction with walk-in customers

Ability to participate in online education

Office personnel work a staggered daytime schedule. This position is not for someone who is incapable of time management or working in an office alone. You will receive minimal supervision after training but will remain an integral part of the team. A pleasant phone voice, attitude and punctuality is essential. English is the primary language and a secondary language of Spanish would be great.

Hours are 10:30am to 6pm Monday through Friday. Calls will be answered remotely on Tuesdays and Thursdays from 6pm to 8pm. A company cell phone can be provided for these calls if needed. This is an above minimum wage, entry level salaried position however; extra income can be earned by commissions of retail flooring sales. We do provide 10 personal days off per year (non-accumulative). We are open from 9am to 4pm on Saturdays for sales. This is not a required day to work but, if you choose to work you can earn an additional 4 hours of PTO each Saturday worked. This is a great opportunity to earn additional income through commission. Currently, we do not offer any other benefits.

Dress in the office/warehouse is casual/jeans, etc. The office is in a business/industrial park. No open toed shoes.

We are looking for a long-term employee with a growing company. We are a call center, retail store/warehouse located in Aberdeen. You will be required to sign a non-disclosure agreement to protect our client company.

Resume and references required to be considered. We are looking to fill the position immediately.

Including your salary requirements/range on your resume is a must.

Please do not respond asking how much it pays.

We are a cat friendly office. All employees participate in office housekeeping duties.

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