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We are North Carolina's 1st Co-Op Brewery and Restaurant. We are located in Downtown Burlington, NC.
Reports To: Front of House Supervisor and General Manager
Job Overview
Restaurant Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. You play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our Guests needs, making them feel welcome, comfortable, important and relaxed.
The right person will be passionate about food and service, thoroughly enjoy creating excellent experiences for our customers, and understand and embrace the Co-Op model. The ideal candidate will have a friendly, outgoing disposition and previous experience working as a Server in a bustling, fast-paced restaurant setting.
Responsibilities and Duties
Prepare room for dining by dressing tables and setting decorations, condiments, candles, napkins, service plates and utensils as specified
Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
Help patrons select food and beverages by presenting menu; offering cocktails, beer and wine; suggesting courses; explaining the chefs specialties; identifying appropriate beers and wine to compliment food selection; answering food preparation questions
Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
Transmit orders to bar and kitchen by recording patrons choices; identifying patrons special dietary needs and special requests
Keep kitchen staff informed by noting timing of meal progression
Serve orders by picking up and delivering patrons choices from bar and kitchen; deliver accompaniments and condiments from service bars
Respond to additional patron requirements by inquiring of needs; observing dining process
Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
Properly open and pour wine at the tableside
Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
Contribute to team effort by accomplishing related results as needed
Provide welcoming phone greeting and following Guest ordering procedures
Convey menu information over the phone to Guests and give accurate estimate of delivery time
Perform basic cleaning tasks as needed or directed by supervisor
Fill in for absent staff as needed
Assist with special events as needed
Adhere to grooming and appearance standards consistently
Promptly address customer service issues and refer customers to management when necessary
Qualifications
Previous serving experience required
Excellent oral communication skills required
Positive interpersonal skills required
ServSafe Certified (preferred, but not required)
Good telephone speaking and listening ability
Personal Attributes:
must care deeply about precision of work and process to ensure quality and consistency of the experience and product,
a positive, energetic teammate who can put the needs of guests and your teammates first
ability to work in a fast-paced, guest-oriented environment while maintaining focus and a positive attitude
someone willing to make difficult decisions and make changes when necessary,
a thinker and strategic planner,
have a good sense of adventure and an open mind.
