Digital Technician (Greensboro)

Digital Technician (Greensboro)

11 Mar 2024
North Carolina, Greensboro 00000 Greensboro USA

Digital Technician (Greensboro)

Vacancy expired!

Responsibilities:

Additional responsibilities include:

.

- Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products.

- Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.

- Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance.

- Manages parts inventory and territory to comply with established operating standards.

- Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.

- Establishes and maintains face-to-face customer relations.

- Has understanding of customer's entire workflow and associated print management applications

- Responsible for maintenance and required interface with pre/post equipment and vendors

- Schedules work activity to accommodate customer's working environment and end users SLAs

- Possesses knowledge of industry trends and competitive equipment.

Qualifications:

- High school diploma or equivalent. Trade or Technical School certification preferre

related field experience as a technician working with business technology such as copier, printer or plotter

- Excellent customer service skills

- Proven electro-mechanical skills.

- Strong communication and organizational skills.

- Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)

- Ability and willingness to work with various teams.

- Possesses extensive knowledge of complete product systems, with a general understanding of related software, servers and channel configuration.

- Has PC literacy and understanding of basic network concepts

Able to lift 50 lbs and be in mobile activity more than 50% of the time (Walking, standing, stooping/kneeling)

- Possess valid driver's licenses

PLEASE ATTACH RESUME

rdavis@itmbusinesssolutions.com

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