Vacancy expired!
Responsibilities:
Additional responsibilities include:
.
- Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products.
- Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures.
- Uses the escalation process to inform Field Engineer, Field Service Manager, Specialist and Headquarters of unresolved issues as well as suggestions to improve equipment performance.
- Manages parts inventory and territory to comply with established operating standards.
- Performs and oversees machine factory modifications and software/operating systems upgrades of equipment to insure optimum performance.
- Establishes and maintains face-to-face customer relations.
- Has understanding of customer's entire workflow and associated print management applications
- Responsible for maintenance and required interface with pre/post equipment and vendors
- Schedules work activity to accommodate customer's working environment and end users SLAs
- Possesses knowledge of industry trends and competitive equipment.
Qualifications:
- High school diploma or equivalent. Trade or Technical School certification preferre
related field experience as a technician working with business technology such as copier, printer or plotter
- Excellent customer service skills
- Proven electro-mechanical skills.
- Strong communication and organizational skills.
- Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP)
- Ability and willingness to work with various teams.
- Possesses extensive knowledge of complete product systems, with a general understanding of related software, servers and channel configuration.
- Has PC literacy and understanding of basic network concepts
Able to lift 50 lbs and be in mobile activity more than 50% of the time (Walking, standing, stooping/kneeling)
- Possess valid driver's licenses
PLEASE ATTACH RESUME
rdavis@itmbusinesssolutions.com