Vacancy expired!
Overview
Seeking Experienced Service Specialists for HIGH VOLUME Honda Dealership
THIS IS NOT YOUR AVERAGE SERVICE LANE
Advanced Technology
Honda Experience is a PLUS
High Income Potential
Medical, Dental, Vision, 401k Benefits
Crown Honda of Greensboro is a subsidiary of Asbury Automotive Group (NYSE:ABG), a Fortune 500 public automotive retailer with 80 plus retail locations and 26 collision centers. If you have a passion for customer service and enthusiasm to perform within the auto repair industry, we want to talk to YOU!
ResponsibilitiesThe Service Specialist facilitates the guest experience while managing expectations, service needs, and production timing. Responsible for answering technical questions and presenting additional recommendations to the guest with the help of technology assets, and key measures that ensure guest satisfaction throughout all touchpoints in the service department.
Essential Responsibilities
Treats all guests in an enthusiastic, courteous and helpful manner
Defuses and mediates unsatisfied guests to ensure retention
Excels at following the prescribed procedures for service guest greeting, write-up, rapport building, active delivery and CSI
Motivates, trains, and develops Guest Service Representatives
Participates fully in Asbury and manufacturer-sponsored training programs, including classroom and online, for product knowledge and guest communication
Follows direction by leadership concerning vehicle recalls, updates, and bulletins. Acts in accordance with the instructions for the well-being and satisfaction of the guests
Actively promotes effective working relationships with associates and departments in the dealership
Reports to leadership any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its guests or employees
Maintains CSI and online reputation above Asbury Standards
Exceeds Asbury Xtime standards (inspection rate, quote utilization, closing ratios)
Complies with all federal, state and local law, and company policy, regarding safeguarding all guest, company and manufacturer information, as well as guest vehicles and property
Readily participates in department meetings, offering suggestions for organization and department success
High School Diploma or equivalent, college degree in Auto Technology a PLUS
Service Advisor or Service Writer experience preferred
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment background check and drug screening
RequirementsQualifications
In order for you to be your best for our customers, you have to be healthy, financially-secure and continue to develop your skills and expand your knowledge. We are committed to helping you achieve these goals through our competitive benefits and perks program!
Competitive weekly pay
401k plan with company match
Health care medical, dental and vision insurance plans
ZERO-COST medical premium for base HDHP option for team member only coverage (select roles eligible and job tenure applies: A&B Technicians, Body Shop Technicians, Internal Technician, Body Shop Mechanical Tech's, Painters, Shop Foreman, Sales Consultants, Service Advisors and Body Shop Estimators.)
Tax-free flexible spending accounts
Life Insurance ($30,000 complimentary), short-term and long-term disability plans
Paid holidays and PTO (up to 28 days depending on length of employment service and position)
Stock Equity Grant program for high performance (select front-line team members eligible!)
Employee discounts on service and cars
Up to 8 weeks paid pregnancy disability leave program
Career Path tool to assist in career development
Scholarship program for employees, their parents, and their dependents
Opportunities to join our community service initiatives
Recognition program with opportunity to earn credit on Amazon.com
Employee referral program with bonus opportunities
Why Asbury? Asbury offers the advantages only a major dealer group can. With more than 25,000 available vehicles in stock to sell, 500+ cars sold and 4,500+ vehicles serviced daily, 8,000 team members and 8 million customers, we are one of the largest Fortune 500 franchised auto retailers in the United States. Asbury operates more than 80 dealerships across the country which means there are plenty of opportunities for career growth and development. Our competitive pay and benefits, training opportunities, and recognition programs make Asbury an industry leader. To find out more, visit us at www.asburycareers.com.Apply HerePI111441653
