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Residential Home Improvement Service Technician
• Do you have experience repairing or installing roofing, siding, windows, doors, flooring, cabinets and/or plumbing?
• Are you passionate about providing the best customer experience possible when an installed home improvement product fails?
• Do you have a clean driving record and maintain a valid driver’s license?
If you answered yes to all of these questions you may be a great fit!
JOB RESPONSIBILITIES:
• Responsible for running on an average of 56 appointments per month, excluding weekends.
• Improve and maintaining customer service response time. Average days to complete (from open date) of combined product lines, should not exceed company average.
• Improve and maintain high and acceptable level in customer satisfaction ratings.
• Resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training.
• Physically fit to provide necessary fieldwork to resolve customer complaints.
• Maintain high level of customer satisfaction through efficient/timely customer resolution.
• Maintain high level of communication with respective Service Administrator to insure efficient rate of productivity is reached.
• Maintain open communication with District Managers to assist as needed with resolving customer issues.
• Maintain good driving record.
• Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases.
• Maintaining high performance level of appointments and completions of customer complaints.
• Travel within District territory to meet scheduled appointments.
• Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections.
• Interact with Installations and contractors as needed to help improve installations methods of products.
• Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition.
• Estimate and provide repair cost on service contracts when necessary, and ensure that safety policies and practices, concerning vehicles, tools and equipment are complied with.
• Perform related duties as assigned.
Job Requirements
Responsibilities/Skills/Experience Requirements:
• High School Education or equivalent.
• Three (3) years' experience in product application and necessary tools.
• Two (2) years' experience in customer service related field.
• Great selling techniques and good motivating and training skills.
• Computer and typing skills and excellent customer and interpersonal skills.
• Knowledge of installing home improvement products such as vinyl siding, replacement windows, doors, kitchen remodeling/re-facing.
• General home construction knowledge, good written and verbal/phone skills and great listening skills.
• Customer service oriented and excellent at problem resolution and decision-making, concerning customer complaints.
• Complete understanding of all tools, equipment and materials used to perform services.
• Strong organization skills.
• Ability and willingness to travel weekly.
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EEO/EOE/Equal Opportunity Employer / Disability / Vet.
