SOC Operator (Maiden)

SOC Operator (Maiden)

02 Sep 2021
North Carolina, Hickory / lenoir 00000 Hickory / lenoir USA

SOC Operator (Maiden)

Vacancy expired!

Security Industry Specialists (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and through an uncompromising commitment to hiring, retaining and rewarding the best talent available.

General Statement of Job

The Security Operations Center (SOC) Operator is responsible for providing primary and secondary security service support in the area of construction access control and alarm monitoring, emergency monitoring and routine dispatching of security personnel. The SOC Operator uses a variety of tools that range from enterprise access control and alarm monitoring systems to various business intelligence sources, open source media, Internet, and in-house tools to detect, analyze, and alert personnel regarding any adverse conditions that may affect the client, it’s employees, facilities and properties worldwide. These may range from extreme weather conditions, political instability, crime, terror, to technical failures. The SOC Operator reports directly to the Security Shift Supervisor.

Specific Duties and Responsibilities

Essential Job Functions

Dispatch and coordinate response to security incidents that occur on client premises or events, using the appropriate communication methodology, including but not limited to, radio, telephone, satellite phone, email, text message, video, third-party relay, and/or pager; Response may be to medical emergencies, burglary, fire, duress alarms, travel emergencies and other events or needs

Liaison with client project managers and other key players to obtain updates and share pass down communications pertinent to access control management to field staff.

Manage and track the authorization and access levels of the client’s contract and vendor employees

At client's direction, may provide liaison with law enforcement, fire department, or industrial and civil emergency response organizations related to emergencies on client property

Receive, evaluate and disseminate incoming information and reports from client Security personnel, Security Specialists in the field, contractors, suppliers, reporting parties, and local agencies

Communicate out-of-the-ordinary or abnormal conditions to client Security personnel, client management, client employees, client's Facilities organization, client's Environmental Health and Safety organization, repair companies, and Security Specialists in the field

Operate and monitor computer workstations, alarm monitoring and access control system (CCURE) and Closed Circuit Television; administer and maintain process control systems and databases used within the control center

Monitor and maintain the help tickets system related to system or warranty building items and escalate all items pertaining to critical facility spaces to the client

Assist in coordination of service requests for after hour call transfers, access, additional security officer deployment or re-posting as requested

Detect, classify, record and investigate incidents (re: events, activities, incoming information or intelligence) via research of access control and video review as directed by the client or SIS management

Conduct monthly camera and door audits and remote unlock requirements

Scan local news and support intelligence analysts by performing basic open source (internet) searches

Additional Job Functions

Perform other related duties as needed

Minimum Qualifications and Requirements

High School diploma or GED required; Bachelor’s degree preferred (Business/Political Science/ International Relations)

Minimum 2 years of experience working in a corporate GSOC, dispatch or call center environment; OR equivalent years of experience in a similar role in Law Enforcement or Military

Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted

Site specific training will need to be completed within the first thirty days unless otherwise stated based on client or assignment of position

Uniform attire and grooming standards must be maintained at all times while in uniform

Must possess strong customer service skills and have the ability to communicate with all levels of management

Must have excellent written and verbal communication skills

Must be a strong team player with business maturity, enthusiasm and a positive attitude

Must have exceptional computer skills

Ability to multi-task in a fast paced and demanding work environment

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Flexibility to work all shifts, and willingness to assist the team with overtime when needed

Good working knowledge of Microsoft Office tools and enterprise access control and alarm monitoring systems; previous experience with C CURE 9000 highly preferred

Self-motivated, curious, knowledgeable about news and current events

What we can offer:


Health, Dental and Vision benefits, plus access to dependent coverage and a variety of other benefits

Eligibility to contribute to a 401k Plan after the first year of employment

Paid Time Off (PTO)

A dynamic and challenging work environment

Application Link:

Security Industry Specialists, Inc. (NC)

Private Protective Services Company #BPN 006718P8

Private Investigator #4474

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