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Overview.ResponsibilitiesResponds to client phone calls in a timely manner and resolves client questions and issues, including payroll and tax-related matters, "How-To" product inquires, system issues, and first-level support of client input and/or output transmission issues in order to provide professional and personalized customer service.
Ensures that client obtains full value from Major Markets products by providing client training over the phone and by periodically explaining additional reports and product features and their benefits.
Ensures ongoing client satisfaction and high client retention by participating in designated client calling and other retention-oriented programs.
Maintains knowledge of changes in Major Market system and software, trends in the PC industry, and changes in wage and tax law to provide informed guidance to the client.
Establishes and maintains a positive working relationship with clients, agencies, and coworkers to promote Paychex' quality service image.
Participates in conducting in-house client training sessions in order to enhance client relationships and to broaden employee knowledge and skill set.
QualificationsH.S. Diploma - Required
3 years of experience in Technically-oriented customer service organization. Consideration may be given to a candidate with a degree in lieu of experience.
Ability to build strong customer relationships.
Paychex is committed to ensuring equal employment opportunities without regard to race, ethnicity, color, national origin, religion, creed, sex, pregnancy, veteran status, age, marital status, sexual preference, gender identity, disability, genetic information, or any other legally protected characteristic. We will make reasonable accommodations for individuals requiring them in accordance with applicable federal and state laws. To request an accommodation during the application process, please contact (585) 385-6666.
