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Customer Service Specialist handle inbound calls for major retail brands. Specialists are required to maintain a positive and professional attitude at all times ensuring the best customer experience on every call. Tasks include placing orders, resolving order disputes, handling service inquiries etc. Specialist should be able to positively accept coaching in accordance with departmental goals and objectives.
Must be available to work until 11pm including weekends.
What a typical day looks like:
Input information from interactions into customer relationship management systems.
Handle incoming calls from customers needing product support.
Look up product information to provide answers and recommendations to customers.
Explain products in a clear and professional manner.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Quickly assess customer needs and proactively provide solutions with a positive attitude.
Refer unresolved customer grievances to designated departments for further investigation.
Ensuring 100% customer satisfaction on every call.
Qualifications:
Comfortable using PC platforms, Microsoft Office
Ability to type 35 wpm or greater
Friendly, Energetic and personable attitude
Excellent verbal and written communication skills
Excellent troubleshooting skills
Attention to detail
Reliable and conscientious
Good organizational skills and work habits
Ability to work a flexible schedule including evening and weekends up to 11pm
Ability to be flexible and quickly adapt to changing business needs
High school diploma/GED certificate - higher education a plus
Visit www.contactusinc.com/careers to apply
