We are looking for a Relationship Manager (for 2 to 3 hours per week) to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our companys positive image.
To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
Ultimately, youll maintain strong relationships with our companys clients to boost our brand and profits in the long-run.
Understand customer needs and develop plans to address them
Resolve customer complaints quickly and effectively
Forward upselling and cross-selling opportunities to the sales team
Promote high-quality sales, supply and customer service processes
Aim to preserve customers and renew contracts
Approach potential customers to establish relationships
Gain solid knowledge of competitors
Proven experience as a Client Relationship Manager or previous experience in a customer facing role.
Knowledge of customer relationship management (CRM) practices
Experience in sales or customer service is preferred
Excellent communication skills
Aptitude for fostering positive relationships
Teamwork and leadership skills
Bachelors or Associates in Business Administration or another related field
Please note that this is a position for independent contractors, not employees. This is an 80% remote position with required onsite client meetings in the Triangle area. Applicants must have reliable transportation and a somewhat flexible schedule.