Part-Time Relationship/Client Services Manager (Cary)

Part-Time Relationship/Client Services Manager (Cary)

02 Apr 2019

Part-Time Relationship/Client Services Manager (Cary)

Vacancy expired!

We are looking for a Relationship Manager (for 2 to 3 hours per week) to build and preserve trusting relationships with our customers. Well rely on you to find ways to outperform our competition and maintain our companys positive image.

To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.

Ultimately, youll maintain strong relationships with our companys clients to boost our brand and profits in the long-run.

Responsibilities

Understand customer needs and develop plans to address them

Resolve customer complaints quickly and effectively

Forward upselling and cross-selling opportunities to the sales team

Promote high-quality sales, supply and customer service processes

Aim to preserve customers and renew contracts

Approach potential customers to establish relationships

Gain solid knowledge of competitors

Requirements

Proven experience as a Client Relationship Manager or previous experience in a customer facing role.

Knowledge of customer relationship management (CRM) practices

Experience in sales or customer service is preferred

Problem-solving attitude

Excellent communication skills

Aptitude for fostering positive relationships

Teamwork and leadership skills

Customer-oriented mindset

Bachelors or Associates in Business Administration or another related field

Please note that this is a position for independent contractors, not employees. This is an 80% remote position with required onsite client meetings in the Triangle area. Applicants must have reliable transportation and a somewhat flexible schedule.

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