Vacancy expired!
We are growing and need to strengthen our team with a 50% part-time CSR! We are already interviewing for this position so act fast if you want to be considered!
Does this describe you?
Strong customer service skills with a can-do positive attitude
Professional appearance and personality
Detail-oriented and well organized
Good at multi-tasking
Strong interpersonal (people) skills both in-person and on the phone
Team player who can work independently
You would thrive in a small fast-growing team with can-do attitude, and without politics of large corporations
If yes, please continue reading and consider to apply!
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We are Mr. Electric with some 120 operating locations across US, and close to 100 locations internationally! We are the industry leader in US with the vision and plan to become industry leader globally. Our core business is electrical repair and installation services for mainly residential homes but also commercial clients. We are known for providing a customer experience of professionalism, trustworthiness and quality of work that is second to none. Established in 1994, Mr. Electric is a franchise-based business with a proven business model, strong brand and business systems that are designed to work for the long term. The local owner for the Triangle and Triad areas brings a clear vision and a credible business plan forward. He has a comprehensive and proven business experience and has invested in Mr. Electric for the long term because he believes in Mr. Electric and he see tremendous opportunity for growth in Triangle and Triad markets. He has built a strong foundation for the business and assembled a very strong leadership team to enable the growth.
Mr. Electric has electricians that are all uniformed, insured, drug screened and background checked.
Who we are looking for:
As a Customer Service Representative (CSR) at Mr. Electric you are a key member of the team. You are normally the first point of contact for customers, typically over phone, but also over email, live chat and other cloud-based lead generators and tools we use. Your positive attitude, people skills, ability to multi task, skills in using latest computer/cloud-based technology and attention to details are absolutely critical to be successful in this role.
You are handling service requests and customer communication. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Receive incoming calls and leads in professional and courteous manner
Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles and requirements
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Provide general office administrative work
Follow established processes and procedures
Live the Code of Values by Mr. Electric
Job Requirements:
Three years of CSR experience from technical residential service industry is desired.
Home Service Sales experience is desired.
General understanding of home electrical equipment and systems.
Ability to follow a proven methodology
Ability to multi-task
Strong written and verbal communication skills
Strong interpersonal (people) skills both in-person and on the phone.
Professional appearance and personality
Good communicator both in written and verbal. Fluent in English both written and spoken.
Spanish language skills is an advantage
Detail-oriented with strong data entry skills
Well organized
Positive Attitude
Team player who can work independently
What we offer:
Modern fully equipped and bright offices, located 7 min drive from Brier Creek Shopping Area
State of the art cloud-based computer and smart phone technology
Flexibility in work schedule, Normally 5 work days per week out of Monday - Saturday
Full employee benefits plans including medical, dental, vision, short term disability, long term disability, and life insurance (for full time role)
401(k) Retirement Plan participation (for full time role)
Paid Holidays and Vacation (for full time role)
Great opportunities for personal/organizational growth
Work in a small team with can-do attitude without politics of large corporations
Apply today and our hiring manager will follow-up!
