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Ecommerce Customer Support Agent (experienced) (Cary, NC)
Employment type: Full-time; Shifts between 6 AM EST to 8 PM Monday-Friday (indicate shift availability upon applying)
Who We Are:
Our mission is to help dentists run a successful business. We're transforming an old industry from a world of trusting high-cost sales reps to giving control back to business dental owners. Our marketplace already helps dentists save up to 60% off retail pricing and our users absolutely love us.
We recognize that customer service agents are the front-line voice of the company liaising with our customers and vendors. When our customers are dazzled with a great agent experience, Net32 as a company excels.
Who you are:
You are highly-motivated customer service agent who will provide support by servicing calls, chats and emails while coming up with winning solutions for our dental professional customers. If a solution is not immediately apparent, you follow-through until the customer expectations are met, or even more desirably, exceeded. You are quick learner who is self-motivated, confident, empathetic and patient. Problem solving comes naturally to you. You thrive in fast-paced, ever-changing entrepreneurial environments.
Key Responsibilities:
Identifying and assessing customer needs to achieve and exceed satisfaction.
Manage high volume incoming calls/emails/chats regarding inquiries about dental products/services, orders, and accounts.
Provide accurate, timely and complete information back to customers by using the agreed upon methods/tools
Follow communication procedures, guidelines and policies
Offer up ideas on products, services, and customer service processes.
Skills & Qualifications:
College graduate
Experience in a customer service role (minimum 2 years)
o Dental industry experience preferred
o Ecommerce experience preferred
Proficient with MS suite
Familiar with CRM systems, and services like Zendesk
The ability to communicate effectively through phone, chats and emails.
Strong organizational skills, and attention to detail
Comfortable juggling multiple inquiries/systems at one time.
Strong time management skills.
Ability to work well with a team and independently.
Multi lingual is a plus.
Career Level Required Experienced (Non-Manager)
Experience Required 2+ to 5 Years
Education Required Bachelor's Degree
Job Type Employee
With application: Send resume, salary requirements, shift availability and brief letter of introduction.
