Vacancy expired!
Company descriptionAt Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.Job summaryThe Red Hat Global Deal Desk team is looking for a Global Deal Desk Business Manager to join us in Raleigh, NC. In this role, you will manage global strategy to help the Global Deal Desk achieve their business goals. You’ll focus on improving deal-throughput, customer buying experiences and operational efficiency. You’ll need to have thorough experience of program management, process improvement, transformation, change management and automation planning. As a Global Deal Desk Business Manager, you’ll need to have an interest in and understanding of how technology businesses grow their customer and partner subscriber bases, frequency of purchase and experience across the portfolio leading to increase in profit over time.Primary job responsibilities
Deliver innovative thinking that inspires leading edge solutions and breakthrough programs
Manage and develop a global deal desk strategy focussed on process enhancements, pricing and discounting, customer buying behaviours and automation
Manage relationships with senior stakeholders to gain leadership buy-in for all key initiatives
Provide regular executive communications demonstrating how projects align to strategy and deliver on the business needs; focus on results and measurements
Manage the Deal Desk overall program, providing leadership, integration and management of Project Management Office (PMO) and Change Management processes and functions to improve the consistency and efficiency of project delivery
Build and oversee the development and distribution of core global projects and provide strategic guidance that set the direction across all 5 geographies
Develop measurable project and strategy key performance indicators (KPIs)
Identify, develop and oversee the delivery of unique and innovative approaches to deliver the Global Deal Desk strategy
Provide new insights to the strategy development process to help the teams adapt to better programmatic thinking
Use qualitative and quantitative communications channels to raise awareness of priorities and programs impacting the wider business
Partner with analytics and data teams to understand business impacts and financial risks of projects
Lead brainstorming team sessions to generate creative and compelling program solutions
Work with multiple stakeholders across departments to unlock new growth opportunities
Be responsible for leading and delivering multiple simultaneous programs
Manage interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders, and that KPIs are monitored and evaluated
Identify and define the major strategic issues and integrate diverse stakeholder interests to inform the development and prioritisation of project initiatives, and understand and proactively mitigate risks
Required skills
10+ years in a leadership or management role leading a PMO office and high-impacting programs
Demonstrated ability to lead and guide a distributed, global, multicultural organization
Project Management Professional (PMP) certification, agile certifications, or similar project management certification
Prosci certification
Experience with Red Hat technologies; familiarity with products, solutions and go to market strategy
Business knowledge and skills to engage business leaders on business terms and deliver business solutions
Combined background of services and sales or sales experience
Empathy for customers and passion for revenue and growth
Analytical and process-oriented mindset
Outstanding communication skills, both verbal and written, with excellent presentation skills
Deep financial and operational understanding of value drivers in recurring revenue business models
Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Location US-NC-RaleighPosting date 1 day ago (5/28/2020 10:41 AM)Job ID 79593Category Operations
