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Job responsibilities:
Hire and manage a world-class team of Technical Writers.
Promote a results-driven approach on the Technical Writing team by helping direct reports to balance assignments within the team when workloads are uneven, manage conflicting priorities, and prevent over resourcing.
Make sure that every Technical Writer on their team has clear priorities from their PMs/PM Directors for each milestone.
Manage documentation improvement efforts. Coordinate regular content audits for documentation in your area of responsibility.
Improve content usability by identifying opportunities to connect content that flows across multiple sections into end-to-end documentation that maps to GitLab JTBDs.
Make sure by the time of release all documentation, guides, and related content were shipped.
Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
Encourage efficient collaboration by defining processes that align with the rest of the product team, are consistent and efficient, and use GitLab capabilities to power process flows and metrics.
Create practices that encourage keeping documentation up to date and easily discoverable.
Promote and optimize the experience for documentation contributions from the GitLab team and the wider GitLab community.
Bachelor’s degree in a relevant technical field
Certification through the Society for Technical Communicators
5+ years of experience in as a Manager in Technical Writing or a combination of education and experience in this field
Experience in managing, mentoring, and training teams of Technical Writers
Experience in setting up online documentation
Previous experience using Git
Experience working on production-level documentation
Self-motivated and strong organizational skills
Strong written and spoken communication skills
Familiarity with Static Site Generators, HTML, CSS
Experience with workflows and tooling used by engineering, operations, product teams
Familiarity with Continuous Integration, Containers, Kubernetes, and project management software a plus
Experience engaging with a wide range of stakeholders across a company, its customers, and/or open-source communities
All yourinformation will be kept confidential according to EEO guidelines.