Procurement Specialist (10849)

Procurement Specialist (10849)

04 Dec 2024
North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA

Procurement Specialist (10849)

Vacancy expired!

ob Description TheProcurement Specialistreports to theSenior Manager Invoice Operationswith responsibility forproviding service to our internal business partners through monitoring of purchase orders.The focus of the role is to excel at customer service through telephone and email interactions. This position will also respond to post order customer service requests such as handling customer problems and complaints; returns and communicating anticipated delays. Provide procurement training when necessary, will monitor assist and resolve issue as identified by the customer SPARC system with the goal of ticket completion within five business days. The successful candidate will be expected to be highly self-motivated and innovative, with proven experience in successfullysupportingabest in classprocurementprogram,providingbest practice service deliveryandactionablebusinessinsightsthrough data and analytics. Key Responsibilities include:
• Handle purchase order change requests from customers/management that may involve changing or altering PO: requested date, dollar amount, cost centers, delivery addresses, delivery date changes or other items relevant to the PO
• Answer and assist customer questions by providing needed training, instruction or assistance in creating or changing PO’s from requisitions. This may be accomplished via phone calls, training sessions and Zoom meetings.
• Participate in conference calls with customer and/or management to complete special projects and meet due dates.
• Adhere to schedule, including regular and punctual attendance at work
• Meet and exceed productivity and quality standards as set forth by department management
• Contribute to maintaining company objectives and average speed of answer and first call resolution
• Answers Purchasing inquiries by clarifying desired information; researching, locating, and providing information.
• Resolve problems by analyzing reports apply good judgment and escalate unresolved issues.
• Actively participate in process improvement initiatives.
• Work in customer purchasing systems (Oracle and SAP) and Service Now workorder program (SPARC)
• Maintain process integrity, internal and SOX controls, and ensure compliance with the Controller’s Manual and all applicable laws and regulations.
• Accountability for service delivery against agreed and evolving KPI’s and service partnership agreement
• Support strategic and cross functional projects.
• Act as the point of contact to resolve Procurement Operations issues and escalations with business partners
• Other duties and special projects, as assigned Knowledge and Skills:
• Aspire to deliver an exceptional customer experience and process excellence
• A focus on innovation and continuous improvement
• Business Partnership, build relationships and trust, share ideas and work collaboratively
• Strong analytical skills and a critical thinker; must have the ability to use excellent judgment, resolve issues with dexterityand effective decision making.
• Support development of global process maps; desk-top manuals and documentation
• Delivery of process related training
• Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.
• Excellent communications skills: written, verbal, and presentation
• Results orientation: The ideal candidate will be results-driven and must thrive in a fast-paced, dynamic environment.
• Ability to operate successfully across diverse geographical locations and cultures
• High level of self-motivation, positive attitude, drive for achievement and a strong work ethic Basic Qualifications:
• High School and 6 Years’ Experience, or Associate Degree and 5 Years’ Experience, or Bachelor's Degree and 4 Years’ Experience ofPTP andInvoice Operationsbest practice programs
• Demonstrated understanding of PTP and Invoice Operations best practices and emerging technologies required.
• Knowledge of US GAAP and SOX Controls required.
• Proficiency withOracleorbest practiceERP system’sis required(Gilead transitioning to S/4 HANA SAP 2022)
• Advanced proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint) required Intake Notes: Required Years of Experience: 4 year minimum Top 3 Required Skill Sets: PO handling from a buyers and AP perspective, Experience with SAP & Oracle preferably from AP perspective, Excellent customer service for interacting with internal and external business partners Top 3 Nice to Have Skill Sets: Both SAP and Oracle experience in Procurement and AP modules of the ERP systems. Required Degree or Certification: Bachelor’s Preferably- Will take an Associate with 6 years AP & PTP experience

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