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ServiceNow Administrator/Developer. This role provides support for the state's use of its CSM system (ServiceNow) and use of best practices supporting users' needs while working with a team of ServiceNow developers. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the ServiceNow platform owner.
Skill
Required / Desired
Amount of experience in no. of years
Candidate's No. of years of experience
Experience working in the governmental sector (local, state, or federal)
Required
1 Years
Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework
Required
3 Years
Experience performing continuous improvement initiatives for processes and services
Required
3 Years
Strong knowledge and familiarity with HR processes
Required
3 Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience
Required
3 Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results
Required
3 Years
Produce unambiguous, comprehensive, and accurate interpretations of analysis
Required
3 Years
Ability to obtain a security clearance with FedRamp administration standards
Required
3 Years
