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Location: Raleigh, NC
Description:
The Cloud Collaboration Services Specialist is responsible for supporting our employees through the support and engineering involved with maintaining and enhancing the Cloud-based Collaboration platforms at Client - predominantly Slack, but additionally other services as required. The goal of the team is to deliver stable collaboration platforms through the efficient and effective execution of changes, managed escalations, and ownership of production product lifecycles. Integration of the publicly available cloud services with client's security controls is crucial to protect the Bank's data, as is governance and oversight of the platforms' consumption by the internal user-base. Development and support of the services via the vendor-provided APIs will be required to streamline operating processes through automation, as well as providing new end-user functionality. Additionally the role requires knowledge of general unified collaboration solutions and platforms (Skype for Business, Cisco Webex). A high level of client communication manner is required for every Cloud Collaboration Services Specialist as well as strong team player skills set. Additionally adherence to process and procedures to maintain quality and professionalism.
Skills and qualifications:
