Software Support Engineer – Raleigh, NCAre you a creative technical problem solver? Are you driven to fix what’s not working or make things work better? If so, our team members are transforming how we support our customers, and we want to include you on the journey.Be part of a team that supports, configures, and fixes advanced, electric, “smart” meters, firmware, and large-scale, metering software systems within Honeywell’s Smart Energy business. You will be an integral team member that works to keep our many utility customer’s critical metering systems operational and working efficiently. You will also diagnose issues and deliver creative solutions to complex technical problems to achieve high levels of customer happiness.KEY RESPONSIBILITIES· Technical customer support via web portal, phone, and email· Diagnose complex software, hardware, and firmware problems or configuration issues· Answer customer technical questions regarding electric meter operation, configuration, and firmware programming· Work with Engineering to seek out problems, drive solutions, and improvements back into products· Document common solutions, procedures, tips, and tricks in Knowledge Base articlesUS Person Requirement:Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorizationYOU MUST HAVE· Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience· Three years of technical software or application support.WE VALUE· Proven successful track record in technical customer support· Experience working with solutions involving software is highly preferred· Experience with electricity, gas, water metering and/or electric utilities a plus· Strong Windows networking experience· Excellent problem-solving and analytical abilities· Excellent written and oral communication· Ability and interest to learn new software quickly· Excellent team player; self-starter with the ability to work unsupervised· Ability to plan and maintain schedules· Accustomed to working in an environment driven by high standards for service and system delivery· Excellent customer communications and customer service skills· Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions· Broad technical depth in integration and operation of complex systems· Experience in business process definition and design to meet overall business objectives· Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries· Experience with Oracle databases or Microsoft SQL Server· Highly adaptable in a dynamic work environment and changing environments· Experience with Python, Powershell or similar languages to develop or customize scripHoneywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
