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About ConduentConduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at.Job Description Responsible for the delivery of the KPIs of the immediate team, including quality, productivity and compliance parameters. Delivers regular and timely coaching and feedback to the team members to enhance performance. Ensures proper and timely dissemination of all processes and business updates to the team, based on client requirements. Supervises the team members, identifying and addressing developmental issues, coaching opportunities and recommending training interventions. Accountable for analyzing known best practices for continuous improvement Responsible for the enforcement of organizational policies and procedures to ensure compliance.Must work a schedule between 9am-9:00pm Monday-Sunday (Weekends October 1-March 31).ClosingConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first:.Not ready to apply?for general consideration.Requisition ID 2019-14671Primary Location US-NC-RaleighEmployment Type Full-time regularCategory Client Relationship Management / Service Delivery
