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Regional Operations Supervisor (ROS) - Raleigh NCPosition OverviewThis position will be focused on providing leadership and managing the day to day performance of Redbox Kiosks and merchandising teams in a defined territory. At Redbox, we work hard but have fun.Key Responsibilities
Manage People
Ensure appropriate division of tasks and distribution of workload among team members
Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff
Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market
Drive and manage people engagement initiatives
Manage Kiosks
Continually monitor and manage territory performance based on the successful achievement of company goals
Monitor reliability of network infrastructure and operating systems
Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required
Manage Product
Maintain organized and accurate inventory accountability of product and parts within the region
Ensure timely and efficient returns to vendors
Manage the distribution and thinning of inventory appropriately of kiosks
Manage Costs
Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues
Manage appropriate staffing requirements and provide written business case justification for all requisitions
Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model
Manage Process
Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals
Manage Projects
Make independent and effective decisions regarding matters relating directly to general operations of assigned territory
Education & Experience
1+ years direct supervisory experience
Proven track record as an effective supervisor of field employees
Minimum high school diploma or GED equivalent
Associates degree preferred
3+ years of computer, computer operations, network, communications, or related technical experience
Experience with managing remote employees
Experience with process management
Prior experience in retail, merchandising, or customer service
Additional Requirements
Must have valid driver’s license and acceptable driving record
Physical Requirements
Ability to lift 50 lbs
Ability to bend, kneel, push, pull, and stand for extended periods of time
Redbox® is always on the lookout for innovative thinkers. If you like solving problems in new ways, if you’re passionate about ideas that become businesses and you want to be part of a team that values you for everything you are, check us out. You’ll find a diverse, dynamic and welcoming work environment full of exciting challenges and endless opportunity.If you need an accommodation to complete our application process, please contact us at careers@redbox.com. Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with DisabilitiesApplicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.Posting Notes: United States North Carolina Raleigh
