Manager III Portfolio Management - Product Owner

Manager III Portfolio Management - Product Owner

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Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: IT Executive & Administration (2760802)

Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// www.retailbusinessservices.com .

Retail Business Services, LLC, is the services company of Ahold Delhaize USA, currently providing services to five East Coast grocery brands, including Food Lion, Giant Food, GIANT/MARTIN'S, Hannaford and Stop & Shop.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Commercial Services and Strategy, Operations, Information Technology, Financial Services, Legal Services, Communications, Supply Chain and People Systems and Services.

Position Title: Portfolio Manager - Product Manager, Retail Associate Experience

The Product Manager, Retail Associate Experience role will function as a key leader in the RBS Product Organization and will have 360 ownership of a portfolio of products within the "Associate Experience" pillar. This will include many crucial associate user journeys including associate communications, store tools and preparation, associate training & development - that will be defined and refined as we develop the foundational associate journeys that drive and optimize business value. This leader will be responsible for achieving business metrics and will be tasked with enhancing the associate experience on digital properties of Ahold Delhaize USA's brands - Stop & Shop, Food Lion, Giant Food, Giant/Martin's, and Hannaford. This leader will maintain robust inbound and outbound communications with colleagues, stakeholders, and leadership about all things to do with their product portfolio, painting a clear strategic product roadmap vision.

As RBS develops and expands its Product Management team, this role will report directly to the IT VP supporting Product Management growth for RBS but will be held accountable to clear business alignment and delivery working primarily with the Retail Innovation Center of Excellence and corresponding stakeholders across AD USA's brands. This role is ideal for someone looking to step into a broader, more strategic view of product management, with a meaningful connection to a large, complex retail organization.

Principle Duties and Responsibilities:

• Establish a shared strategic product vision across multiple scrum teams, then drive a process to bring that vision to fruition
• Lead, mentor and develop product managers and analysts, to oversee the cross functional portfolio development and collaborate with key stakeholders to develop and support the product growth strategy
• Create relationships across a complex retail organization, to help deliver experiences and drive outcomes in an omni-channel retail environment
• Partner directly with analytics and user research teams, to foster a culture of data-driven decision-making across product teams
• Partner directly and/or indirectly with the Retail Innovation Center of Excellence, to ensure that we continue to improve our associates' experiences, as this is a core principle to the Retail Innovation CoE and the broader company's connected customer strategy.
• Champion the needs of the associate, customer, and RBS/AD USA business goals, throughout execution
• Must lead large complex programs independently, develop a strong understanding of our associates' experiences, manage multiple concurrent products, and identify and lead solutions that recognize significant business value
• Drive cross-functional teams comprised of both business roles and technical development during the life cycle of product development
• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency.
• Blend strong business acumen, technical problem solving and agile execution
• Lead the prioritization of product features within the portfolio and understand the art of sequencing their delivery with an agile framework.
• Collaborate with internal stakeholders within PDL, RBS, brands, to align on scope, MVP and phased approach, timelines etc.
• Partner with IT on architecture, design, development, testing & implementation plans, as well as internal communications & deployment plans
• Lead product discovery efforts starting with market/user research, vision, scope and approach definition, solution options considerations including build vs buy options, vendor evaluations etc.
• Vet scope, requirements, use case/user scenario, test case documents and design specifications, in partnership with product, UX, QA and design.
• Proactively identify product or process gaps, and take initiative in working with internal partners to problem solve
• Guide product managers in synthesizing business requirements, identify areas of uncertainty, recommend solutions, gather buy-in from relevant stakeholders, roll solution out to team, shepherd feature through development and review code before rollout.
• Develop metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
• Act as an ambassador for the product portfolio
• Additional projects and responsibilities as assigned

Basic Requirements:

• Bachelor's Degree (Master's Preferred)
• 8+ years detailed subject-matter-expertise in Retail Management - Deep retail experience in the retail store environment with knowledge across retail roles, responsibilities, and daily work activities - experience in grocery retail preferred.
• Digital and/or product management experience desired
• Familiarity and willing to learn and work in an Agile development environment managing iteration-level deliverables as a core way of working.
• 4+ years managing teams

Additional "ingredients" to be successful in this role:

• Excellent verbal and written communication skills
• Track record of successful delivery of multiple large scale, cross functional projects.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to manage multiple teams and projects in various phases of ideation, execution, or delivery
• Ability to work with and influence peers and senior management
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
• Customer-first, Data-driven mindset and track record

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Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com>

Job Requisition: 246116externalUSA-NC-Salisbury4292022