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Job SummaryWe are seeking an experienced and highly effective Business System Analyst/Project Manager to join the Marketing Channel Execution & Transformation team. As a Lead Business Analyst for Channel Execution team, you'll shape the business-driven marketing technology solutions that guide strategic initiatives across channel Execution. Working at the intersection of business and technology, you'll interact with colleagues in various lines of businesses to learn about challenges and opportunities and translate that insight into high-quality solutions. You will work closely with the Marketing, Product, Operations & Technology teams to implement and optimize our marketing technology stack. This role requires a strong grasp of the big-picture - namely, how can technology help achieve business goals - as well as a keen ability to establish roadmap, set priorities, manage resources and budgets.Job Responsibilities:
Review, analyze, and evaluate the needs of business partners and translating those needs into functional requirements and specifications
Work with business leadership to clearly define and prioritize project objectives, plan project deliverables and oversee execution of the overall plan
Participates in process improvement projects and re-engineering efforts by documenting and analyzing business processes and working with business teams to identify gaps
"Own" day-to-day project management, delivery of impactful recommendations, presents recommendations and solutions clearly and concisely and is able to focus on key points to portray the intended message or purpose
Operate as the voice of the project, producing or contributing to various reporting needs, and facilitating meetings at the business, operational and project levels; has the ability to frame messages for different audiences and "tell the story"
Establish and maintain strong working relationships with project workstream leads, business stakeholders, Technology, Operations, peers, subject matter experts and others
Manages the execution, monitoring and controlling of each projects/campaigns using Agile principles
Required qualifications, capabilities and skills:
BS/BA degree or equivalent experience
5+ years of relevant industry experience, with 5 years of hands-on BA/BSA experience
Highly organized and detail oriented with a structured/analytical approach to problem solving
Ability to liaison between lines of business and development teams, translating strategic goals into technology solutions, and vice versa
Experience working closely with Product Owners, technical leads and business users to drive requirement analysis, design & implementation
In-depth knowledge and understanding of business needs with the ability to define and recommend solutions while establishing high level of customer trust and confidence
Strong relationship development and negotiating skills; able to earn respect and trust among internal and external business partners and team members
Preferred qualifications, capabilities and skills:
Experience working in digital operations role leveraging Marketing technology to build, deploy, test, and analyze digital campaigns is a plus
Ability to liaison between Business Users and technology teams, translating strategic goals into technology solutions, and vice versa
Experience working in an Agile environment and with Agile project methodologies
Proficient in project management and agile related tools such as Microsoft Project, Excel, PowerPoint, JIRA and Confluence.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.Equal Opportunity Employer/Disability/Veterans
