Customer Service Representative (Winston-Salem, NC)

Customer Service Representative (Winston-Salem, NC)

15 Mar 2019

Customer Service Representative (Winston-Salem, NC)

Customer Service Representative

compensation: To be discussed.

employment type: full-time

JOB SUMMARY

Your job is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the company, and a strong relationship between our clients and their customers starts with you.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on calls

Every day, we aim to live up to our mission of creating insanely great customer experiences. At our company, giving back matters just as much - that's why we're so proud of Making Lives Better, our organization is dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! You may receive:

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Our company is an equal opportunity employer and committed to diversity in its workforce. We hire qualified applicants and make all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Related jobs

Job Details

Jocancy Online Job Portal.