Role: System Administrator Location: Bismarck, ND Duration: 1 Year Job Description:
Experience with establishing, implementing, and maintaining the ServiceNow Discovery module, Integration Hub, import sets, and any other discovery/integrations solutions to populate the CMDB.
Experience with using multiple discovery sources to populate the CMDB and use of Multisource CMDB features.
Experience with identification, reconciliation, and data refresh rules as well as the Identification and Reconciliation Engine (IRE).
Experience with creating relationships and service mappings including connections, configuration, and dependencies for assets and/or CIs.
Experience with managing and maintaining a healthy CMDB through completeness, compliance, and correctness metrics.
Meets with key stakeholders to assess asset status, needs, risks, goals, and progress.
Works with employees who assist in financial reporting and budgeting.
Works with the financial team to find outdated devices and look for ways to remedy them.
Compiles and presents asset management reports to senior executives.
Contributes to team efforts by accomplishing related tasks as needed.
Mentoring the organization of CM services, concepts, policies, and procedures
Managing the day-to-day activities of the process, including establishing priorities and work assignments
Tracking compliance to policies and procedures and resolving or escalating any compliance issues
Facilitating communication and engaging the business and IT management to encourage CM efforts and value propositions
Chairing the configuration control board (CCB) and enacting changes as directed
Providing and approving all requirements, use cases, user stories, etc. to support new or improving CMS functionality
Reviewing and publishing configuration management reporting
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