Consumer Relations/Customer Service Representative (Fargo)

Consumer Relations/Customer Service Representative (Fargo)

09 Feb 2024
North Dakota, Fargo / moorhead 00000 Fargo / moorhead USA

Consumer Relations/Customer Service Representative (Fargo)

Vacancy expired!

GENERAL PURPOSE OF THE JOB

The primary responsibility of a Consumer Relations Representative (CRR) is to locate, negotiate and solicit payment via the telephone from consumers for outstanding debts assigned to Optio Solutions by its clients in accordance with applicable laws, company policies and procedures.

Start your career at Optio Solutions, a rapidly growing national financial services company. We are seeking Consumer Relations/Customer Service Representatives to work full-time (40+hrs) in our Fargo, ND, office. This is a great entry level opportunity for the right candidate!!

Optio Solutions is licensed in all 50 states and services both small & large clients nationwide. $12/hour + Bonus + Contests + Benefits and get PAID while training! The position offers a guaranteed hourly rate, plus overtime, bonuses - coupled with fun & friendly CONTESTS!!!

The ideal candidate will have phone experience, good organization skills, and general computer knowledge. Previous collections and sales experience is welcome, but not required. Bilingual is a HUGE plus!

Optio Solutions is a company that values entrepreneurial spirit that gained recognition as one of the best companies to work for by the North Bay Business Journal!

We encourage job seekers who have experience in these fields to apply:

Bill and account collectors, medical collector, debt/credit collector, customer service, loan representative, finance, banking, debt settlement and/or consolidation.

ESSENTIAL JOB FUNCTIONS

Make and receive phone calls in accordance with FDCPA guidelines, various regulatory agencies and state and local laws. (100%)

Review and analyze work orders and other skip trace documentation in assigned queue to determine next course of action to resolve debt. (100%)

Negotiate and solicit payment arrangements. (100%)

Document information relative to collection activity in collection software contact management system. (100%)

Analyze potential disputes and recommend course of action to management. (10%)

Prepare accounts for legal action. (15%)

Keep abreast of all regulatory compliance requirements related to collecting bad debt. (100%)

Achieve daily phone requirements as determined by Management. (100%)

Achieve daily/weekly/monthly collection goals as determined by Management. (100%)

Ability to establish and maintain positive working relationships with other employees (Ongoing)

Ability to meet department attendance requirements (Ongoing)

Ability to work effectively under departmental pressure/stress situations (Ongoing)

SKILLS AND ABILITIES

Basic Math Skills (Add, Subtract, Multiply, Divide)

Basic Computer Skills

Solid verbal communication and negotiating skills

Ability to read and comprehend basic instructions

Ability to apply common sense understanding to carry out instructions

Ability to work in a fast paced environment, under pressure with strict deadlines

Ability to cope and communicate professionally when dealing with stressful situations

Ability to work individually and as part of a team to meet goals

Maintain confidentiality as outlined in the company's Confidentiality Agreement

Work well independently and as part of a team

Convey professionalism in all day-to-day activities

LICENSE OR CERTIFICATE REQUIRED TO PERFORM THE JOB

None

COMPANY

Optio Solutions, LLC. is a fast growing Accounts Receivable Management Company founded by CrossCheck, Inc., a leader in the financial services community for a solid 30+ years and the third largest payment approval and check guarantee provider in the nation. Optio Solutions offers customized, effective and flexible Profit Recovery and Accounts Receivable Management services. Optio Solutions brings a unique and quality-based approach to our clients' delinquent accounts with proven written and verbal demand services.

Optio Solutions offers team-oriented departments and a diverse group of friendly, motivated people. We enjoy a casual work place, contests, events and more! For full-time employees, Optio Solutions offers Medical, Dental, Vision, Life, AD&D, 401(k) with company match and Holiday/Sick/Vacation pay. EOE

Job Details

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