Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Facility: 45th St Business Center - IT
Location: Fargo, ND
Address: 200 45th St S, Fargo, ND 58103, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Starting Rate: $16.00
Job Summary
Assists the team that serves as initial primary point of contact to Sanford technology end users. Will accept a limited number of calls and electronic requests. Understands entry-level best practices for providing front line support. Demonstrates high regard for learning and adapting to customer service situations. Resolves issues on first call when possible using knowledge retained from training and searching resource materials available. Seeks appropriate resources when necessary. Records issues in the software database.
Possesses the ability to comprehend and retain dynamically changing information relevant to supporting the department and organization. Demonstrates a high level of accountability on all operational duties and adhere to expected standards. Follows documented processes paying close attention to detail. Must demonstrate professional writing skills and complete all phases of call records as directed. Must be able to multi task.
Qualifications
High school diploma or equivalent preferred. Associates' degree in technology related field strongly preferred.
Benefits
Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, sick leave and paid time off. To review your benefit eligibility, visit https://sanfordhealth.jobs/benefits .
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
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