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Position DescriptionThis role can be located anywhere in the United States.What does a great Client Manager do?The Client Manager is responsible for developing customer relationships that promote retention and loyalty. A Client Manager will work closely with customers to ensure they are satisfied with the service they receive and help improve upon areas of dissatisfaction. You will be responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers within the areas of Financial Risk Management solutions.This role will be focused on retaining recurring revenue, renewing contracts, crafting new revenue opportunities from existing clients, and growing customer loyalty and retention, while improving the number and quality of potential client references among a portfolio of assigned accounts. It will have a dedicated bonus but will not be commission focued.Basic Qualifications for Consideration:Bachelor’s Degree in business, finance, marketing, computer science and/or related field required.
5+ years’ experience with client management (preferred serving financial institutions, specifically banks and insurance companies)
5+ years’ experience in a field sales, pre-sales, client management or implementation of software solutions, ideally in a similar solution area
Experience indicating an understanding of / or ability to quickly acquire in depth knowledge of multiple product lines in support of the responsibilities above.
Experience indicating ability as an independent problem solver able to solve problems without precedents or guidelines.
Proven ability to understand and effectively communicate with multiple functional groups.
Experience indicating an understanding of /or ability to quickly acquire in depth understanding of relevant risk and compliance markets.
Skills/Knowledge:Proven relationship and managerial abilities to motivate and manage individuals.
Strategic orientation and presence as a senior management resource.
Ability to effect change within an organization.
Strong organizational skills.
Strong communications skills (written and oral).
Strong presentation skills.
Knowledge of solution sales methodology, customer buying process, and negotiation techniques.
Ability to effectively react in dynamic, customer facing situations.
Knowledge of the workings of a broad range of financial institutions, financial processes and financial instruments.
Knowledge of the Account Management function and Account Management processes within a software organization.
Significant knowledge of the different functional groups of the organization and the roles that they play in relation to Account Management and each other.
Familiarity with matrix organizations and how to successfully work cross-functionally.
Advanced knowledge of the sales process.
Strong analytical skills, both financial and non-financial.
In depth understanding of trends effecting the markets FRMS products serve.
High degree of integrity in appearance and manner.
Travel required: 30-40%Learn more about us.To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.In this role, you will be aligned to our Financial & Risk Management solutions business (FRMS). Our solutions help financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
