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Description:
⢠Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
⢠Escalates problems not resolved within established service levels.
⢠Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
⢠Ensures work is performed in accordance to company policies, standards, and procedures.
⢠Assists with installing and de-installing software, PC's and peripherals as required.
⢠Performs own work and provides assistance to others as directed.
⢠Job tasks, correctly performed, have minimal impact upon the viability of the organization.
⢠Error is readily ascertainable by the supervisor and can be corrected.
⢠Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
⢠Must possess basic desktop hardware knowledge, proficient use of Microsoft.
⢠Team of 6 desktop analysts spread out across the country that provide desktop support to employees on site including troubleshooting. A+ certification.
