Customer Service Representative

Customer Service Representative

09 Jun 2024
Ohio, Akron / canton 00000 Akron / canton USA

Customer Service Representative

Vacancy expired!

A manufacturing company is seeking a Customer Service Representative who will handle incoming graphic product calls and sample requests, process orders, and update customer database. You will work Monday through Friday from 8:30 a.m. to 5 p.m.

Job Responsibilities:

Speak with customers, receive and process orders, and sample requests

Check the website for inquiries and orders and process them

Run weekly reports for management

Call customers to inform them of shipping dates for back orders

Track and record dollars and orders daily

Update call log manager in the ERP system and update customer database

Process international orders

Assist and participate in training sessions

Work with accounting and billing to handle customers’ needs

Complete and submit government bids

Perform other duties as needed

Qualifications:

Must have a High School Diploma or GED

College degree preferred

Specialized course work in general office practices such as business, communications, or public relations is needed

Any equivalent combination or related education and experience

Must have a working knowledge of customer service and sales principles and practices

Must be computer literate

Must have excellent communication skills

Must have the ability to listen, take direction, handle stressful situations, deal with difficult customers, and work independently

Must be detail-oriented with the ability to perform a high level of multi-tasking

Must be professional, courteous, and have a patient attitude

Only candidates that can pass a background check and drug screen will be considered.

For an immediate interview, please call 440-530-1065 or reply to this post and submit your resume.

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Job Details

  • ID
    JC15291773
  • State
  • City
  • Job type
    Full-time
  • Salary
    $17 to $20/hr, based on experience
  • Hiring Company
    Ohio
  • Date
    2021-06-08
  • Deadline
    2021-08-07
  • Category

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