Deskside Technician II

Deskside Technician II

10 Jun 2024
Ohio, Anna, 45302 Anna USA

Deskside Technician II

Vacancy expired!


Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasksTroubleshoot and repair equipment Verify the integrity of accessories and clean the equipment Configure equipment to customer specification Install RAM, hard drives, video cards, CD-ROM's, and other peripherals Keep the tracking and inventory databases up to date Set, configure, and troubleshoot PC/laptop and printers in a LAN environment Analyze, test and evaluate new products Maintain library of current BIOS, drivers and patches for supported equipment Support remote access for laptop users, maintain call tracking, and inventory databases Basic ability to use personal computer and software application Basic knowledge of application, connectivity, hardware, peripherals including printers and scanners, network tools, and TCP/IP protocol Basic knowledge of new technology in the information technology field Basic knowledge in a variety of PC software programs, remote tools Basic knowledge interfaces Basic knowledge of MIS environment Basic knowledge of data and mobile device support Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma


Job Details

  • ID
    JC15305830
  • State
  • City
  • Job type
    Permanent
  • Salary
    Market
  • Hiring Company
    Stefanini
  • Date
    2021-06-09
  • Deadline
    2021-08-08
  • Category

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