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Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage , Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26 countries.
Our 10,000+ employees are guided by our core values: Integrity, Passion, Creativity, Perseverance and Achievement . These values constantly guide our interactions and decision making at Multi-Color!
Join us today!
Purpose: Under the direction of the Director of Business Systems, the Business Systems Analyst is responsible for system and business process analysis, data analysis, system support, system configuration and end-user training for processes in their assigned business systems. The Business Systems Analyst will work with end-users and other IT staff to ensure that best practices are established and utilized, working properly and efficiently, and that end-users are properly trained.
This position is ideally located in the Corporate offices.
Primary Processes and Responsibilities
1. Apply strong knowledge of assigned business processes for analyzing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements.
2. Work with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements.
3. Utilize data & process analysis methods and tools to identify system and process improvement opportunities.
4. Configuration and maintenance of assigned business systems to support project requirements and enhancements for changing operational and business needs.
5. Conduct knowledge transfer and training of end-users, including the sharing of best practices. Create and maintain system, process, and end-user documentation.
6. Ensure that project requirements, timeline, budget, and scope are being met.
7. Work with users to develop report requirements to support business processes and continuous improvement. Experience in report writing and SQL query building is desired, but not necessary.
8. Act as functional and technical liaison between users and the IT application development team to deliver custom solutions that require more complex program coding.
9. Perform data analysis and minor programming to support data migration from legacy systems to standard business systems.
10. Provide user support for business systems related issues including researching transactional issues, identify root causes and drive resolution. Administer and support applications as necessary (login, functionality, reporting, data integrity, interfaces). Maintain support log of issues and requests following service request guidelines.
11. Ensure all established policies, procedures and controls are enforced and followed.
12. Model the Corporate Values (Integrity, Passion, Creativity, Perseverance and Achievement) and Principles.
Qualifications
Computer Skills
• Experienced (2 years or more) in IT with responsibilities for ERP system configuration and support in a manufacturing environment.
• Business process, system and data analysis skills with business application project implementation experience.
• Knowledge of SQL databases and advanced experience with spreadsheet formulas to support data export and import.
• Experience with (but necessarily expert in) Microsoft Windows, Windows Terminal Servers, Citrix and database technologies.
• University degree, preferably in Information Technology.
Language Ability
• Ability to clearly articulate technical issues to "non-technical" users.
• Ability to present ideas clearly to management in order to gain support and buy-in.
Physical Demands
• Travel to and movement within offices and manufacturing facilities.
Personal Attributes
• Professional - Demonstrate a professional image.
• Self-Directed - Ability to multi-task, and manage conflicting priorities
• Analytical - Ability to identify critical requirements, analyze complex situations and develop solutions to those situations.
• Communicative - Relate to people at all levels of the organization.
If you need special assistance or an accommodation in applying, please contact our Human Resources Department at
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
