Role: Process Improvement Analyst Level 3 Location: Blue Ash, OH Description: This role will be responsible to collaborate with Technology Product Teams including product management, product design, engineering, shared services, scrum master, software developers as well as cross-functional stakeholders to facilitate and document streamlined processes that enable scalable and streamlined custom developed solutions. Will also work closely with Organizational Change and Training team to define the change impact and build training materials. Must have experience in technology operations process and ways of working. Experience in Product Led Ways of working a plus. Description
Responsible for developing, supporting and documenting business processes, procedures and systems supporting a broad range of business and IT Process.
Drive project management, implementation planning and test approach/planning, leading projects and teams.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Qualifications
8+ years process design experience, including developing and executing process improvements
Strong customer service skills with the ability to interpret and execute strategy
Excellent analytical and problem-solving abilities
Demonstrated ability to effectively communicate in technical and non-technical terms, at all levels, both within and outside the organization
Advanced knowledge of Agile and Waterfall methodologies, including test planning, coordination and execution, as well as work-flow concepts
Advanced knowledge in Information Technology processes including Portfolio, Project and Product Management and Product Development
Additional Desired Qualifications
Prior experience as a senior business or applications analyst in waterfall and/or agile projects
Any experience in IT position or comparable business unit experience
Advanced knowledge in Microsoft Visio
KEY RESPONSIBILITIES: Create initiative roadmaps and align work using Agile/Scrum methodology
Facilitate teams in process definition, analysis, improvements and documentation across technology organizations using scrum methodology
Maintain cross functional process knowledge across technology and business organizations to ensure all processes are streamlined and part of the larger seamless ecosystem
Act as the liaison between the business units, technology teams and support teams
Lead and facilitate the process needed to make an informed build versus buy decision
Lead process and requirement walk-thru with key stakeholders using various methods ( e.g. team demos, workshops, sprint planning and backlog refinement sessions)
Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g. templates, team backlogs, requirements management or agile task management applications)
Lead the appropriate teams to build the business case and project justification
Identify and estimate anticipated work efforts based on priority using requirement work plans, program increment (PI) and sprint planning