Job Description Job Title: Technical Writer Level 2 Location: Blue Ash, OH (Remote for now) Duration: 6+ Months No. of Positions: 1
Job Description: The technical writer will document and diagram all processes and workflows of Windows imaging and maintenance, including: imaging, driver injection, group policies, drive management, etc. Additional responsibilities may include surveying end users to discover new reports and documenting enhancement requests and/or support documentation related to Windows 10. Recommended technical skills include: strong technical writing skills including familiarity with English grammar and various style guides, proficiency with diagramming software, and a history of writing OS imaging process documentation. Key Responsibilities
Enhance and maintain user documentation for tools and applications
Develop on-line source documentation as needed
Maintain documentation libraries
Identify, create, revise and maintain document templates
Ensure appropriate control/access to documents and templates
Ensure content and format is consistent across all documentation
Complete documentation services requests as needed
Collaborate across Technology and Business team partner with the appropriate teams to expedite issue resolution and manage to SLAs.
Determine procedures for version control
Assist other Technical Writers as needed
Educate Technical and Business groups on the need for standard documentation
Make recommendations on documents needed by technical teams
Identify and initiate continuous improvement opportunities