Customer Support Manager

Catch Vibe Voice is seeking a motivated and organized Customer Support Manager to help lead our customer support operations in Cincinnati, OH.In this role, you will be responsible for supporting day-to-day customer service activities, helping maintain high service standards, assisting team members, and ensuring customer concerns are handled professionally and efficiently.The ideal candidate is a confident communicator, an effective problem-solver, and someone who enjoys creating positive experiences for both customers and team members.ResponsibilitiesOversee daily customer support operations and help maintain consistent service standards.Support and guide customer service team members in handling inquiries and resolving concerns.Ensure customer issues are addressed professionally, accurately, and in a timely manner.Monitor workflow and identify opportunities to improve customer service processes.Help establish clear communication and service expectations within the team.Handle escalated customer situations with professionalism and sound judgment.Collaborate with other departments to resolve customer-related matters.Maintain accurate records and documentation related to customer interactions and support activities.Encourage a positive, organized, and customer-focused work environment.Assist with team development, training, and performance improvement initiatives.