Build Your Future Here:
Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.
Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.
Some of Peoples Bank recent nationwide accolades:
American Banker Best Banks to Work For in 2021, 2022 and 2023
Top Workplaces USA national award in 2022 and 2023
Newsweek\'s America\'s Best Banks 2023
At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate\'s life. That\'s why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/
Job Purpose:
This position will provide strategic support for our mortgage origination team by handling non-customer facing administrative tasks, assisting with existing loan inquiries and ensuring excellent support and service for our team which will result in an exceptional borrower experience. The role requires a highly organized, exceptional problem solver who is detailed oriented.
Job Duties:
Will provide accurate and timely responses to client inquiries via phone, email, or other communication channels.
Will be responsible for addressing inquiries from borrowers regarding their escrow accounts, including how funds are being allocated and any changes in escrow payments.
Will assist borrowers with questions related to their mortgage payments, such as payment amounts, due dates, and payment methods.
Will respond to inquiries from borrowers about their Form 1098 mortgage interest statement, including how to access it, understanding the information provided, and any discrepancies.
Responsible for providing guidance to borrowers on the process for removing PMI once they have reached the required equity threshold, including required documentation and steps to initiate the removal process.
Assist borrowers with questions related to loan modifications, including eligibility criteria, application process, and potential impacts on their loan terms, & partial releases.
Will address inquiries from borrowers about their property title, including understanding title documents, resolving title issues, and coordinating with title companies as needed.
Responsible for assisting borrowers with inquiries related to filing insurance claims for property damage covered by their homeowners insurance policy, including providing guidance on the claims process and required documentation.
Will provide borrowers with copies of their payment history or loan statements for their records or for documentation purposes.
Will process requests from borrowers to obtain a payoff amount for their mortgage loan, including providing the necessary payoff statement and coordinating with other parties involved in the transaction, such as title companies and closing agents.
Collaborate with internal departments, such as Loan Operations and customer service, to resolve client inquiries and issues.
Assist in the development and implementation
