ServiceMax Architect

ServiceMax Architect

23 Dec 2021
Ohio, Cincinnati, 45201 Cincinnati USA

ServiceMax Architect

Vacancy expired!

Role - Service Max Architect
Remote Client location - Cincinnati, OH
Duration 12 Months

Position Description:
Position Objectives:
The Service Max Architect should be able to build solutions on Service Max that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should be able to advise solutions to the challenges encountered by Field service teams, making best use of Service Max product features and capabilities, and Industry best practices. He/she should have excellent understanding of Salesforce platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.

Key Relationships:
Within Practice: Practice Head, Delivery team, Presales team, Consulting team and CoE team

Key Responsibilities:

  • Design and delivery of Service Max engagements for customers as part of DFSM Practice team
  • Understand challenges faced by the customer's Field Service teams and provide solution using Service Max product features and capabilities, and Industry best practices.
  • Working with customers to analyze and resolve Service Max product related issues/requirements
  • Participate in the full software development life cycle from technical design to development, testing and deployment
  • Design and develop solutions that best leverage the Service Max platform to support critical business functions and meet project objectives, business requirements and customer goals
  • Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
  • Develop, test, and document custom development, integrations, and data migration elements of Service Max implementation.
  • Analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
  • Provide thought leadership on FSM to customer & Practice

Key Performance Indicators:
  • Successful delivery of engagements
Position Specification:
Qualifications, Experience & Specialist Skills:
  • Excellent understanding of Field service business Workforce Management, Asset Service Management, Warranty & Service Contract Management -
  • ServiceMax product expertise
  • Strong SFDC Development Experience preferred
  • Integration skills desirable
  • 10+ years IT/FSM experience preferable
  • At least 5 years' experience with Service Max configuration & Salesforce development preferred.
Management Skills:
  • Able to guide & help the team for successful delivery of Service Max engagements
Interpersonal Skills:
  • Excellent communication written and oral and able to effectively manage the relationships
  • Good conflict manager able to identify and resolve conflicts and see the common way in the interest of the end customer
  • Good motivator able to create and sustain enthusiasm in the teams about a given pursuit or opportunity.
  • Problem solver able to think outside the box to new and repeat problem situations
  • Good decision making able to process available information and make the right decisions objectively
  • Should be willing to travel to customer or client team location when required

Thanks & Regards,
Amit Kumar
Recruitment Manager
TelX 5533 | Cell:
Email: /
Q1 Technologies, Inc.

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