Vacancy expired!
The CarMax Story:
In 1991, we surveyed consumers to find out what car shoppers liked and disliked. Not surprisingly, buying a car was right up there with going to the dentist for a root canal.
CarMax, a member of the Fortune 500 and the S&P 500, and on the Fortune 100 Best Companies to Work For® list for 12 consecutive years, is the nation's largest retailer of used vehicles. Headquartered in Richmond, Va., CarMax currently operates 169 used car stores in 84 markets. The CarMax consumer offer features low, no-haggle prices, a broad selection of CarMax Quality Certified used vehicles and superior customer service. During the fiscal year ended February 29, 2016, the company retailed 619,936 used vehicles and sold 394,437 wholesale vehicles at our in-store auctions.
$5,000 Tuition Reimbursement + Paid Vacation + Paid Sick Time
Job Description:
Under general supervision, deliver exceptional customer service by supporting the ServiceDepartment by assisting customers onthe phone and in person before, duringand afterservice/repair processes.
Principle Duties andResponsibilities:
Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customerinteraction.
Assist Customer Advisors/Service Consultants with customers when needed.
Answer basic service department questions, schedule service appointments, route customers' calls.
Provide written messages to the responsible party in a timely manner.
Complete reminder calls for customers scheduled for an appointment
Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
Contact customers with Repair Requests to schedule appointments
File repair orders and all supporting documentation daily.
Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Please Apply Online:
https://jobs.carmax.com/job/4915122/service-customer-operator-cincinnati-oh/
