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Job Title : Field Support Technician
Location : OH160-Cleveland-950 Main Avenue
Duration : Contract To Hire
DAY TO DAY: DESKTOP SUPPORT - HANDLING ALL HARDWARE ON SITE - WORKING WITH MANAGERS (brokerage office) - WORKING WITH USERS ON LAPTOP AND DESKTOP SUPPORT
OH160-Cleveland-950 Main Avenue
TEMP TO PERM FOR THE RIGHT PERSON
100% ONSITE
Suppliers MUST add the following sentence to ALL external job postings for the CBRE MSP.
• An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
SUPPLIERS MUST NOT post the following information regarding current COVID protocol on EXTERNAL job postings. This information is for Supplier knowledge only.
• CBRE will require proof of either vaccination or a weekly negative COVID-19 test for employees and visitors to access all U.S. corporate offices.
• Client sites may limit their protocol to fully vaccinated individuals only. This information will be shared by the myTemp team when applicable.
DAY TO DAY: DESKTOP SUPPORT, RESPONDING TO TICKETS, MAINTAINING OFFICE TECHNOLOGY, FRONT FACING CUSTOMER SERVICE,
Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of THREE TO FIVE years of related experience and/or training. A+ PC Technician; Both Network + and Dell Hardware certification is a plus Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations. Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills. Exceptional Customer Skills required. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Provides recommendations of program changes to correct software problems. Assists in the purchasing of new computer equipment and peripherals for a specified location. Performs software and hardware inventory. Basic Administration of Phone and Voicemail systems for site. Performs other duties as assigned. No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co- workers and supervisor.
