Desktop Support Technician

Desktop Support Technician

23 Oct 2024
Ohio, Cleveland, 44101 Cleveland USA

Desktop Support Technician

Vacancy expired!

The Desktop Support Technician provides support to users of computer systems and participates in technical research and development to enable continuing innovation throughout the Park District. The Technician ensures that system hardware, operating systems, software systems, security, and related procedures adhere to Park District policies and maintains the technology equipment inventory.

  • Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.
  • Assists in the function of the help desk including phone, e-mail, and walk-up user support. Receives requests from end users to have network logons, and email accounts created. Assists end users with issues accessing required programs. Troubleshoots connectivity for individual users and multiple users. Performs maintenance to address issues with poor computer performance. Assists users in moving and configuring their computer equipment throughout the park system.
  • Accepts technical support requests (tickets) then decides how best to correct the problem. Prioritizes individual tickets so that each ticket is addressed in an appropriate fashion; maintains and ensures integrity of the help desk ticket-tracking database.
  • Installs and configures software on all PCs. The software includes, but is not limited to, Microsoft Office, Office 365, various Web browsers, and programming specific to Cleveland Metroparks.
  • Sets up and configures mobile devices (i.e., cell phones, tablets.)
  • Works with ITS staff, especially systems support on client/server application issues related to the desktop. Upgrades systems as required. Creates documentation for processes and procedures used in ITS.
  • Provides 24/7 emergency phone support to users on a rotating schedule.
  • Performs related duties as assigned or apparent.
Qualifications
  • High School Diploma or GED required, supplemented by vocational or technical training in Computer Technology or a related field. Minimum of three years of experience in information technology or help desk function; or any equivalent combination of education, training, and experience, which provides the requisite knowledge, skills, and abilities for this job.
  • Must possess and maintain a valid driver’s license under the laws of the State of Ohio.
  • Ability to develop and maintain effective working relationships with stakeholders, including employees and the general public.
  • Ability to speak and write clearly, concisely and persuasively using correct grammar, spelling and punctuation with ability to communicate one-on-one or in group settings.
  • Ability to perform work with a high degree of accuracy and organization.
  • Management skills and strong business acumen, including problem solving, vision, ability to manage multiple programs and meet deadlines, collaboration, leadership, decision making and ability to analyze diverse facts and develop clear and concise reports and recommendations.
  • Ability to work cooperatively with others.
  • Proficiency in software programs including all Microsoft Office programs.
  • Mature professional attitude and considerable discretion, including ability to manage confidential information.
  • Ability to perform with considerable independence and initiative.

Filing Deadline: Open until filled

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Job Details

  • ID
    JC21583217
  • State
  • City
  • Job type
    Permanent
  • Salary
    $18.91 - $23.64
  • Hiring Company
    Cleveland Metroparks
  • Date
    2021-10-07
  • Deadline
    2021-12-05
  • Category

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