Vacancy expired!
Description
Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is located in the Cleveland, Ohio area and is a long-term contract / temporary opportunity.
Key responsibilities
- Identify recurring technical issues and propose solutions to address the root of the problems
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Solve technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues
Requirements
- PC desktop/workstations experience
- Microsoft Office 365 experience desired
- PC Hardware experience preferred
- Experience installing and configuring operating systems, networked and local printers, and business applications
- Basic networking concepts
- Background in user administration and bug fixing in a client server environment
- Experience with IT support ticketing systems
- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).
