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Description
Robert Half is looking for a IT Process Analyst for a company in Cleveland, OH. They will be focused on observing and understanding current business
and automation processes across the organization. This associate will ensure IT standards, processes, and
workflows are appropriately documented and maintained, as well as ensuring they are accessible to the appropriate
parties across the organization. The IT Process Analyst will hold responsibility for the day-to-day technical production
operation system health, partnering directly with third-party vendors while maintaining a focus on internal
customer and stakeholder experience. The IT Process Analyst will have the opportunity to identify and implement
operational improvements with the support of leadership.
Responsibilities:
• Create, manage, document, and maintain automation processes for 24/7 monitoring and support.
• Manage IT vendor/supplier relationships and internal and external escalation services, and own
relationships as needed.
• Responsible for creation of automation processes to support new software implementation.
• Develops relationships with key stakeholders to achieve organizational goals related to optimization and
scalability with a focus on both internal and external customers.
• Integrates feedback from internal stakeholders, leadership, technology, and third-party vendors, to develop
operational best practices and communicates those best practices to all parties.
• Make recommendations for new solutions, approaches, or solutions to solve business problems before, and
as, they arise.
• Manage change control processes, both internally and with third-party vendors, to support IT operations.
• Review day-to-day organizational system health and operations, developing methodologies for auditing for
accuracy and proper functioning.
• Reviews open tickets with Help Desk and third-party vendors to ensure both timely resolution and
development of preventive risk mitigation plan
Requirements
Change Management, Automate Processes, Business Requirement Document
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
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