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POSITION SUMMARYManages and directs the work of the Technical Sales Team and Administrator. Has overall responsibility for managing scope, cost, schedule, internal staffing and contractual deliverable. Leads the most complex projects and guides the work of subordinates. Key member of teams as they relate to quality, continual improvement, budgeting and sales, and production forecasting in addition to representing the interest of internal stakeholders in terms of design, scheduling and production. ESSENTIAL DUTIES
Lead Technical Sales Team and Administrator in daily roles of customer interaction, coordination with cross-functional teams to produce project plans and product for delivery to customer.
Mentor and develop teams for optimal performance.
Drive excellence and performance by managing efforts to provide operational processes, measurements, analytical models and actionable plans.
Problem solve and ensure metrics are met
% OF TIME: DUTIES/RESPONSIBILITIES40 %
Leads team of Technical Sales Specialists who manage and influence scope, process, production, billing, and commissions paid. Manages staff in the day-to-day performance of jobs including working with cross-functional teams to ensure product delivers on time and per customer parameters according to pricing models.
Leads Technical Sales Team and Administrator who enter orders, check orders for quality and work with cross-functional teams.
Manage resources with goal of balanced performance in terms of customer service, satisfaction, and engagement
Establish direction of teams for the motivation and engagement of employees.
Mentor, lead, and coach direct reports, Technical Sales Teams, through timely one-on-one feedback, quarterly reviews, monthly goal sessions and IDPs. Work with team on achieving work objectives and improving performance and skills.
Communicate and reinforce both in writing and verbally the goals of the organization by developing Key Performance Indicators that support the organizational goals and hold team members accountable to the organizational goals.
Represent the team as an expert or resource to cross-functional teams.
Organize bi-monthly team meetings to review performance data, reinforce core competencies
Responsible for driving excellence and performance by managing efforts to provide operational processes, measurements, analytical models and actionable plans.
Document and improve Sales processes for optimal performance.
Ensure projects, departmental milestones and goals are met while adhering to internal processes and pricing models. Ensure accountability across all processes.
35 %
Manage larger project scopes through system
Lead cross-functional teams and ensure accountability to performance on larger projects
Identify scope and deadlines for larger projects through system
15 %
Develop mechanisms for monitoring project process for intervention and problem solving.
Identify project risks, prepare mitigation and contingency plans, and escalate when appropriate.
Report to senior management on the team’s production, activities and efforts.
Problem solve for issues regarding materials and lead times.
Lead issue oriented project meetings; mediate and resolve conflicts; drive teams to success. Lead cross-functional teams as required for exemplary performance on projects.
10 %
Responsible for Quality Control of orders placed in system.
Responsible for Quality Control of Commissions to Sales Representatives.
OTHER DUTIES AND RESPONSIBILITIES
Extensive knowledge of departmental processes
Champion for constant improvement of processes and communication both internally and with external customers.
Evaluate and report sales goals against budget.
Evaluate and report on time performance.
KNOWLEDGE AND SKILLS
Experience in Project Management methodologies for the construction environment.
Advanced knowledge of production procedures for Architectural Products.
Advanced ability to read and understand Production Drawings.
Advanced ability to read and understand Architectural Drawings.
Advanced ability to read and understand Project Specifications.
High level Analytical and Troubleshooting Skills.
High level attention to detail.
Ability to work quickly and accurately.
Works Independently.
Self-motivated
Able to lead successful teams to action.
Advanced experience with Microsoft Office Products (Word/Excel/PowerPoint/Outlook)
FICSAL RESPONSIBILITY Provide monetary figures for the areas most significantly impacted by this position. Items included may be revenues, sales, budgets, purchases, etc.
Company/Group/Unit Sales: N/A
Controllable Budget: N/A (including payroll)
Number Supervised: Salaried Exempt – 5 Salaried Non-Exempt – 1
WORKING CONDITIONS AND PHYSICAL DEMANDS
Ability to work for long periods of time sitting behind a desk
Required to wear PPE in the plant
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.
