Technical Analyst II, NCA

Technical Analyst II, NCA

26 Jan 2024
Ohio, Cleveland, 44102 Cleveland USA

Technical Analyst II, NCA

Vacancy expired!

The Federal Reserve Bank of Cleveland has a unique opportunity for a Technical Analyst to join the Cash Product Office's technical team. This is a great opportunity to build on your strong customer service skills and technical expertise to support internal Federal Reserve System employees who are accessing our cash systems. In this role, you will rely upon your knowledge of SQL databases, web browsers, authentication etc. to troubleshoot issues with the users. This role is a fantastic entry point into the National Cash Automation group of the CPO and offers great opportunity for development.

The Cash Product Office (CPO) of the Cleveland Federal Reserve Bank is responsible for the strategic direction, and national support for Federal Reserve Cash Services (FedCash Services). The CPO provides operational guidance and technology strategies for U.S. currency and coin supplied to depository institutions by the twelve Federal Reserve Banks. CPO employees demonstrate our core values in how we work and interact with each other, and our broader community. From the words we use, to how we make our financial decisions, we incorporate our values in how we show up every day.

National Cash Automation (NCA) is the CPO's software development and support team. NCA is responsible for maintaining and improving the Federal Reserve System's cash operations suite of automation solutions.

Essential responsibilities:

  • You will perform analysis on software defects and recommend mitigation strategies or remedies to management. You will also participate in the planning and implementation for Bank or System automation projects.
  • You will provide technical troubleshooting on complex integrated systems, including diagnostic approaches, determining root causes, and identifying solutions.
  • You will provide primary technical support to our end-user community for problems related to software, database issues, data communication and processing errors.
  • Provide application, production and/or implementation support, both technical and user, for new releases of applications.
  • You will document end-user interactions into the automated tools for tracking and productivity purposes.
  • You will participate in application testing, document observations and coordinate responses.
  • Maintain project and application information including schedule, system scope, requirements and other pertinent documentation.
  • Coordinate the information flow between business owners and development staff. Coordinate tasks, functional reviews and application development sessions between the development site and technical work groups ensuring steps are executed timely.
  • Validate proposed technical approaches to system or application problem logs and make recommendation for mediation to management.
  • You will collaborate with our training team to develop and conduct end-user training sessions as well as training and user guides.
  • Work with your peers by reporting out and listening to issue resolution processes to enhance performance through education. This is bi-directional education as a learner and as an educator.
  • Assist with new hire integration training by conducting on-the-job training.
  • Complete administrative ad hoc assignments and assists with contingency testing as needed.


Requirements:
  • Bachelor's degree and 3 years of related work experience
  • Associate's Degree and 5 years of related work experience
  • High School Diploma and 7 years of related work experience

Preferred Skills:
  • Extensive technical knowledge of computer hardware and software, operating systems, browsers, Internet navigation, and downloading/installing software i.e. SQL, Oracle, business objects, web technologies, authentication or security technologies. Remedy or Tableau a plus.
  • Ability to perform involved, independent research and develop creative work products.
  • Knowledge of moderately complex procedures and practices of a specific function, service or related department, i.e. Cash, Accounting.
  • Strong verbal and written communication skills with an ability to present/facilitate effective training sessions.
  • Demonstrated concentration on customer service orientation.
  • Strong analytical, multitasking, and time management skills.
  • Ability to work effectively in a highly matrix or virtual organization
  • Travel Required: 15%
  • On Call Rotation: Share in production support duties with the team.


Physical Demands and General Working Conditions
Traditional office environment: Employees typically sit most of the day, work with a computer and may answer/respond to phone calls. Physical movement consists of walking for meetings, breaks, etc. Ability to lift items weighing approximately 20 pounds on a limited basis is required. Employees will be required to travel by car/air.

The Federal Reserve Bank of Cleveland is an Equal Opportunity Employer. We are dedicated to sustaining an environment in which diversity is valued and differences are strengths. It is the Bank's policy to provide equal employment opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, gender identity or expression, genetic information or sexual orientation.

Related jobs

  • Position Overview

  • Technical Project Manager

  • Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

  • . Requirements:. Responsible for accounting and related auditing duties. Heavily involved in the month-end and year-end accounting processes and functions as a power user for the financial systems. Responsible for reviewing workflow to evaluate

  • Our client, in the banking industry, is seeking a Business Analyst to join their team.

  • Description If you\'re looking for work in the Manufacturing field, Robert Half is looking for a Desktop Support Technician with the ability to communicate complex technical information to non-technical users in an understandable and concise format. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. Located in the Cleveland, Ohio, area, this Desktop Support Analyst role is long-term contract / contract to permanent in nature.

  • Location: METROHEALTH MEDICAL CENTER

Job Details

  • ID
    JC8591963
  • State
  • City
  • Job type
    Permanent
  • Salary
    N/A
  • Hiring Company
    Federal Reserve Bank of Cleveland
  • Date
    2021-01-25
  • Deadline
    2021-03-26
  • Category

Jocancy Online Job Portal by jobSearchi.