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Job Description
Purpose:
The main objective of the Field Service Technician position is to successfully deliver JC BeerTech service offerings in accordance with company processes and guidelines.
Position Details:
Position Title
Field Service Technician
Direct Report
Operations Manager
Business Line
Draft Beer Line Cleaning, & Service Calls
Client Profile
Any establishment which sells draft beer (bars, restaurants, hotels, golf courses, banquet halls, ballparks, airports, convention centers, etc)
Territory
CLEVELAND, OHIO and surrounding areas
Roles & Responsibilities:
The Field Service Technician will mainly be responsible for delivering JC BeerTech's Service offerings. As a Field Service Technician, you are the primary external representative of our organization and required to convey a sense of expertise in our draft beer services. The following Field Service Technician activities include but are not limited to;
Service Offerings
Perform assembly and installation of equipment on a new clients first cleaning.
Clean draft beer lines in accordance with our company's processes and check lists.
Educate the client on the preventative measures which they need to perform routinely.
Accountable for effectively managing a service route and schedule.
Communicate the service rendered and abnormal circumstances with onsite client manager.
Assess and report the current compressed air levels for applicable accounts.
Troubleshoot and diagnosis issues with the draft beer system by phone or while onsite.
Perform maintenance and repairs on the clients draft beer systems.
Deliver and install parts, supplies and gas to customers as required.
Ensure compliance is satisfied by properly completing the on-site service log sheet.
Update your supervisor with significant problems, progress or difficulties.
Miscellaneous
Establish and maintain good relations with customer by providing professional service.
Complete the required administrative tasks, timesheets, miles report, service logs, etc.
Accountable for complying with all service policies and procedures.
Recommend approaches to improve the service delivery process.
Available to work "on call" during non-scheduled hours (nights, weekends).
Dialogue with the office on any operational updates, status, issues, etc.
Desired Candidate
Minimum 2 years' experience as a field service technician in a related field.
Mechanically inclined individual who can learn and retain information quickly
Ability to adhere to outlined processes, procedures, guidelines and checklists.
Independent and reliable person who can effectively manage a service route and schedule.
Excellent verbal, interpersonal and customer service skills.
Available to work during non-scheduled hours (nights, weekends, etc)
Capable of diagnosing and solving problems
Valid driver license and reliable transportation are required - MUST BE 21 OR OVER
Compensation Package
Receive an hourly wage of $13.50 per hour worked when assigned your own route
Eligible for a $.50 increase after 6 months contingent upon a performance evaluation.
Earn a $300 car allowance when you average 36 hours worked in 6 consecutive weeks.
Reimbursement for gas upon the timely submittal of applicable receipts and miles report.
Receive an American Express credit card upon 3 months of reputable service.
A car allowance is a monthly payment to an employee to cover the wear and tear on their personal vehicle. By receiving a car allowance, of any value, the employee waives their rights to seek reimbursement from JC BeerTech for any maintenance, repairs and service on the vehicle. Also, by accepting the car allowance the employee agrees to have a vehicle available in order to work each day
Health/Medical Benefits Available
Working Conditions
A high growth company in the process of establishing a streamlined business model.
A fast-paced environment which involves many short notice tasks and schedule changes.
An independent work structure that evaluates based upon accomplishment of goals
An image conscious organization that focuses on customer service at all costs.
A 24/7 business servicing a high volume and profitable product offered by our clients.
Additional Duties
This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisor
This is a FULL-TIME position, which will service CLEVELAND, OHIO and surrounding areas.
Basic hours of 6:00am to noon, on-call afternoons and rotating weekends
Candidate MUST be age 21 or above
Job Type: Full-time
Pay: $13.50 per hour
