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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsDepartment Description:Our Customer Success (CS) team advises and guides a wide variety of customers, ensuring they launch Slack successfully, embrace it widely and are continually driving business value from SlackRole Description:As a critical member of the Customer Success Go-to-Market (GTM) team you are responsible for understanding and positioning solutions that drive long term success for our enterprise customers across all segments. You will be responsible for scoping, proposing and contracting Slack's services that will accelerate enterprise wide deployment and adoption of our products in collaboration with Slack account teams.As a key individual contributor, you will be aligned with our professional services delivery team, and may act as the primary point of contact for high level concerns through various launch and deployment activities. You are also responsible for contract execution of engagement change orders and follow-on success solutions that may be required as our customers’ needs evolve in their partnership with Slack.Your Impact:Align, engage and develop trusted partnerships with account teams across assigned enterprise customer segments
Conduct detailed discovery meetings, collect requirements and gain mutual understanding of customers needs followed by positioning ideal customer success solutions to resolve these needs
Facilitate contracting and negotiation activities for paid success solutions including authoring of proposals, contracts and/or statement of work (SOWs) in close collaboration with our cross functional business operations, accounting, revenue recognition and legal teams
Collaborate with internal business development and alliances teams to align on partner led solutions and joint-delivery opportunities in support of enterprise customer needs
Drive pre-sales execution to meet and exceed identified services revenue and customer success targets
Responsibly manage transition between pre-sales contracting and resourcing/delivery team kick-off activities
Craft customer pre-sales assets and work with internal cross-functional teams to refine existing and develop new GTM assets
Help drive customer references and case studies
Sr Associate Account PartnerCollaborate on and support strategic pursuits
Minimum Qualifications:Sr Associate Account Partner : You have 1+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 1-2+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integratorAccount Partner: You have 6+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 3+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integratorSr Account Partner: You have 8+ years of consultative sales experience with a proven record of consistently exceeding quota, of which, 5+ years are experience in selling and/or delivering professional services for a strategic consulting firm or large scale system integratorSlack is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Slack is registered, you will not be eligible for employment.Visa sponsorship may not be available in certain remote locations.Visa sponsorship is not available for candidates living outside the country of this position.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
